Photo for PR card renew have been declined twice

[canadavisa2049]

The first time they declined the front of my photo say it is not complete. So I scanned it with high resolution and re-uploaded.
The second time they declined the both front and back sides of my photos. Although I did even change the back side photo.
The photo was take in a professional store 5x7cm hard copy with the store stamp on the back and my name and birthday. Then I scanned it with my scanner(not taken by camera or smartphone as per instruction).
I have no idea what I have to do now.
Here is a sample of my photo. It looks perfectly fine for me.
Anyone has experienced same situation? How did you solve it?

Here is the message they sent me:

Dear Client,

We have received your online application for a permanent resident card in the PR Portal. Upon review, we have determined that your application is incomplete or missing information. Please note:

Your photos are missing, do not meet the specifications, the back of your photo was not included, the back of your photo did not include the studio address and date taken, your photos are older than 12 months, background of your photo is too dark, your facial expression is not neutral, your facial area is not centered in the photo, or your photos were damaged/ink on photos.

For further instruction, please review the following link: http://www.canada.ca/en/immigration-refugees-citizenship/services/new-immigrants/pr-card/apply-renew-replace/photo.html

Please reapply with your complete application in the PR Portal. If your application is incomplete, it will be rejected in the PR Portal and this will delay the processing of your application. Note that upon processing, an officer may request additional information.

 

[amandakoek]

i just took a picture on a non white background and they finally accepted it
seems so silly to have to take a pitctrue of a picture
i tried scanning in to but they didnt accept that one either

 

[canadavisa2049]

i just took a picture on a non white background and they finally accepted it
seems so silly to have to take a pitctrue of a picture
i tried scanning in to but they didnt accept that one either

Thank you for your reply.
I read their instructions and the explicitly wrote do not use a smartphone or camera to take photo if you use a hard copy. So I didn't even think about taking a photo.
So you just use a camera and took a picture and they accepted it?

I just went to the photo store I took my hard copy this morning and paid another $20 CAD for a digital copy. The employee told me that the scan won't work if you upload your photo on website, only mail-in work with hardcopy(great! why not tell me the first time). I told him the instruction imm5445 said I can scan it myself(and in my view they even prefer hard copy from the context) . He then said the photo system on the portal is buggy and a lot of customers tried scan themselves and never worked. He guaranteed the digital copy he gave me will work, if not he will modify the photo to specs for me.

If read your reply earlier,I'd rather take a photo myself and upload again.

Thank you for your reply again and finger crossed. Hopefully the will accept my photo this time.