Apologies if this is posted in an incorrect thread. My current situation is very simple, but ultimately very stressful. I am unable to pay for my renewal through the online portal. I have signed in, filled out and uploaded everything that they ask for. However, when I click on the link to pay, is where I encounter this problem. When you highlight the PR Card renewal, $50, it asks you to sign in which is the same login info as before. It says that ‘we are unable to verify your identity from the information provided’. I have tried different web browsers, different computers and deleted history and caches. Same issue. I have to leave the country soon and my PR card has expired. Any help would be greatly appreciated. Thank you in advance.
Permanent Residency Card Renewal
- Thread starter jeremygreenwoodbooth
- Start date