I’ve raised 4 webforms within 1 month and got more details the more I raised. The first was a generic response. The second was from my inland VO office telling me that my file was in Ottawa and to contact them. The third mentioned all statuses except eligibility although my GCMS notes said eligibility was met. Fourth one mentioned all statuses.
Ask them about the status of Eligibility, Background/Criminal check and Security check.
Hope that helps
It seems that if one's case isn't processed in Canada, no matter how many webforms he raises, he'll only get generic responses.