OK, so let's just have a look at our history of communication with CPPO:Note that the Normal Processing times for your file is 10 months from receipt at CPP-O of an updated application forms and supporting documentation. Please do not send status enquiry on your file if it is still within its Normal Processing time. The officer in carriage of your file will inform you in due course of any action being taken on your file as it occurs.
13 April 2010: AOR of documents
Applications for permanent residence in Canada in the category that you have applied to require on average 10 months to process at this office. If you have not received any instructions from this office by February 7, 2011, you are requested to contact this office directly
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The London Visa office may be asked from time to time by this office to perform tasks on their behalf. Such tasks could include processing application fees (such as processing fees for newly added dependents or the Right of Permanent Residence Fee), conducting interviews or issuing Permanent Residence visas.
19 April: ask them to clarify "10 months"
It is 10 months for 80% of files to be finalized, either with a visa or with a refusal