Rabs said:
Hi Fkl,
Thank you for your response.
Kindly let me kno if you have emailed CIC frim your personal mail box or have you filled any form?
Your welcome. I used personal email box but there is a form too for submitting a case specific inquiry to CIC.
Following is a reference link for case specific inquiry though note that it is specific to country.
http://www.canadainternational.gc.ca/sri_lanka/visas/enquiry-how_demande-comment.aspx
So you should find one yourself on cic's website specific to your home country / visa office.