Hi,
I am trying to figure out whether the following job duties fall under 4163 or 1264. The below tasks are a mix of analytics as well as marketing (promoting agent engagement and improving agent behavior). Let me know your opinion. this is what I am preparing for the section of job duties for my employment letter:
As a Marketing Data Analyst, performed the following tasks:
Thanks in advance!
I am trying to figure out whether the following job duties fall under 4163 or 1264. The below tasks are a mix of analytics as well as marketing (promoting agent engagement and improving agent behavior). Let me know your opinion. this is what I am preparing for the section of job duties for my employment letter:
As a Marketing Data Analyst, performed the following tasks:
- Supported in revamping proactive offer strategy and created an offer grid for queue that will allow agents utilize a higher presentation (estimated to grow from 10 to up to 50%) and drive pitch and conversion rates
- Analyzed offer performance to improve effectiveness of offer strategy tool and maximize revenue
- Created Scorecards to facilitate tracking of agent behavior within proprietary tool and partnered with other departments to better understand and drive agent pitch behavior
- Compiled tables and summarized statistics using data sources such as Tableau and SAS, drafted, updated and shared reports on a weekly basis
- Executed monthly and weekly campaigns by entering information into company’s proprietary agent communication tool – this included campaign details, targets, payouts, etc.
- Implemented campaigns for multiple queues to facilitate communication with primes and ambassadors, track performance of agents and team leaders and manage payout validation to the company sites
- Created proposal to introduce campaigns into queue to drive agent adoption and product sales
- Collected, consolidated and analyzed performance data from the campaigns to produce reports
- Provide insights to the team using the results and reporting
- Provided insights into weekly development of migration volumes, offers used and revenue impact to monitor trends.
- Investigated any unusual developments by analyzing data in different applications as well as through communication with Pricing
- Shared weekly queue upsell results with the team and ongoing improve metrics, so they accurately reflect trends in queues
Thanks in advance!