can anyone help me with the NOC code for the below description:
Letter of reference
Designation: Technical Support Engineer.
Providing L1 end user support and application related issues.
Terminal Server user and access management for EMEA users and Active Directory user administration.
Troubleshooting Cisco VPN, Wireless or LAN connectivity issues to end users.
Working on L1 Incident Management to create and manage the Priority tickets to ensure the SLA’s are maintained and escalate to respective teams.
Providing on call and remote support to end users regarding desktop related issues.
Tools: Active Directory, Server/OS, Cisco VPN, DW, Remedy, Service Manager.
Letter of reference
Designation: Technical Support Engineer.
Providing L1 end user support and application related issues.
Terminal Server user and access management for EMEA users and Active Directory user administration.
Troubleshooting Cisco VPN, Wireless or LAN connectivity issues to end users.
Working on L1 Incident Management to create and manage the Priority tickets to ensure the SLA’s are maintained and escalate to respective teams.
Providing on call and remote support to end users regarding desktop related issues.
Tools: Active Directory, Server/OS, Cisco VPN, DW, Remedy, Service Manager.