Can someone please confirm my NOC CODE? Title- Customer Support Specialist
Company - Geotab
Support client, carrier, and sales team by providing phone, chat and email assistance
relating to device errors, network communications, portal configuration and navigation,
product implementation and troubleshooting.
Support the MyGeotab Software application and the Geotab GO devices, IOX, OEM
integrations and other hardwares from the OrderNow platform.
Coordinate with internal departments on the return/exchange process for Geotab Devices
and accessories.
Provide thorough, timely, successful resolution to inbound inquiries from support case
origin through to resolution and ensuring the customer is satisfied with the end result.
Report severe and escalating issues to management to assist in the resolution process.
Continually preserve the confidentiality and security of customer data and information.
Develop and maintain support documentation for customers.
Support Geotab global strategic initiation.
Supporting clients 24/7, thus hours of work may vary.
Continuous learning.
Other duties, as may be assigned.
Company - Geotab
Support client, carrier, and sales team by providing phone, chat and email assistance
relating to device errors, network communications, portal configuration and navigation,
product implementation and troubleshooting.
Support the MyGeotab Software application and the Geotab GO devices, IOX, OEM
integrations and other hardwares from the OrderNow platform.
Coordinate with internal departments on the return/exchange process for Geotab Devices
and accessories.
Provide thorough, timely, successful resolution to inbound inquiries from support case
origin through to resolution and ensuring the customer is satisfied with the end result.
Report severe and escalating issues to management to assist in the resolution process.
Continually preserve the confidentiality and security of customer data and information.
Develop and maintain support documentation for customers.
Support Geotab global strategic initiation.
Supporting clients 24/7, thus hours of work may vary.
Continuous learning.
Other duties, as may be assigned.