Hi all, please help me with this. I have 4 months of work experience as a customer experience technical advisor in a call centre where my job duties are following:
Position supports all customer telephone calls for assistance or troubleshooting, product or application related matters for POS sales systems, both wired and cloud based.
Assists customers with installation, operational, maintenance and or training related inquiries for products and applications;
Researches and handles complex calls as directed;
Follows documentation and training materials to diagnosis, resolve and escalate, when necessary, customers’ calls;
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner;
Diagnoses mechanical, hardware, software and systems failures using established procedures; May schedule service calls and escalate to other departments for customer support;
Enters all call activity into online Technical Support database and provides documented information to the knowledge base;
Does these duties seems like NOC B or NOC C? I am very confused, i don't know what to do
:
Position supports all customer telephone calls for assistance or troubleshooting, product or application related matters for POS sales systems, both wired and cloud based.
Assists customers with installation, operational, maintenance and or training related inquiries for products and applications;
Researches and handles complex calls as directed;
Follows documentation and training materials to diagnosis, resolve and escalate, when necessary, customers’ calls;
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner;
Diagnoses mechanical, hardware, software and systems failures using established procedures; May schedule service calls and escalate to other departments for customer support;
Enters all call activity into online Technical Support database and provides documented information to the knowledge base;
Does these duties seems like NOC B or NOC C? I am very confused, i don't know what to do
:
