NOC 2282 : can you please provide suggestion on my job -letter?

[curious_123]

To Whom It May Concern:

xxxxxxxxx currently works as a “Technical Support Analyst” at our client site where he earns xx.xx per hour, paid on bi-weekly basis, and is scheduled to work full time approximately 37.5 hours per week. He is also entitled for .04% of vacation pay. xxxxxxxxx has been working at our client site since January 06, 2014.

xxxxxxxxx main role and responsibilities include;

• Providing technical support via remote session like LogMeIn,WebEx etc to customers; mainly dealing with firewalls, IDS/IPS systems, and network routers.
• Helping clients with maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.
• Investigating, diagnosing and solving vendon’s software and hardware faults.
• Reproduce technical issues in the lab to provide creative solutions to end-user problems to ensure their satisfaction
• Research administration guide, technical manuals and old cases to resolve and respond to questions received via telephone calls and web based interface in a timely manner, in accordance with current standards
• Educate customers on new releases and/or possible updates on their products
• Testing and evaluating new technology
• Ensure that all customer interactions are thoroughly documented log within the ticketing system for future references
• Helping new recruitment integrate with the team

Should you require additional information, or have any questions, please do not hesitate to contact me.

 

[yixiaop26]

To Whom It May Concern:

xxxxxxxxx currently works as a “Technical Support Analyst” at our client site where he earns xx.xx per hour, paid on bi-weekly basis, and is scheduled to work full time approximately 37.5 hours per week. He is also entitled for .04% of vacation pay. xxxxxxxxx has been working at our client site since January 06, 2014.

xxxxxxxxx main role and responsibilities include;

• Providing technical support via remote session like LogMeIn,WebEx etc to customers; mainly dealing with firewalls, IDS/IPS systems, and network routers.
• Helping clients with maintaining and administering perimeter security systems such as firewalls and intrusion detection systems.
• Investigating, diagnosing and solving vendon's software and hardware faults.
• Reproduce technical issues in the lab to provide creative solutions to end-user problems to ensure their satisfaction
• Research administration guide, technical manuals and old cases to resolve and respond to questions received via telephone calls and web based interface in a timely manner, in accordance with current standards
• Educate customers on new releases and/or possible updates on their products
• Testing and evaluating new technology
• Ensure that all customer interactions are thoroughly documented log within the ticketing system for future references
• Helping new recruitment integrate with the team

Should you require additional information, or have any questions, please do not hesitate to contact me.

a) the client site should transferred as a address in Canada . or explain it .
b)not scheduled to work, worked or not . schedule doesn't mean work happened.
c) working day should be given start and end date , this way , everything is clear. who know maybe you have some break .
d)you need mention your NOC code.
e) at bottom , you need add manager contact way, title,(signature ofcoure ) , company mail, fax address . phone . website
d) the mail top would have date , which prove the letter signed in which date.

 

[curious_123]

a) the client site should transferred as a address in Canada . or explain it .
b)not scheduled to work, worked or not . schedule doesn't mean work happened.
c) working day should be given start and end date , this way , everything is clear. who know maybe you have some break .
d)you need mention your NOC code.
e) at bottom , you need add manager contact way, title,(signature ofcoure ) , company mail, fax address . phone . website
d) the mail top would have date , which prove the letter signed in which date.

Hello , Thank you so much for the answer...I will modify what you suggested but my main concern is if the job description is fine?

 

[yixiaop26]

Hello , Thank you so much for the answer...I will modify what you suggested but my main concern is if the job description is fine?

you have to give you NOC code firstly, then we can check it.

btw are you open work permit or close work permit, if close, you need you NOC on your LMO ?

if no LMO , do you using NOC when apply work permit, if use it, then use the same one.

if not , you can pick the one which match your job duties.

 

[yixiaop26]

Hello , Thank you so much for the answer...I will modify what you suggested but my main concern is if the job description is fine?

if you are hired permanently , add that word which is helpful . VO won't hope future PR lost job quickly

 

[yixiaop26]

Hello , Thank you so much for the answer...I will modify what you suggested but my main concern is if the job description is fine?

oh you put it on title

let's compare them one by one

User support technicians perform some or all of the following duties:
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Emulate or reproduce technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group

 

[curious_123]

oh you put it on title

let's compare them one by one

User support technicians perform some or all of the following duties:
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Emulate or reproduce technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group


Hey I followed this to modify accordingly, I just want some one to see if the letter i wrote is ok?

 

[yixiaop26]

Hello , Thank you so much for the answer...I will modify what you suggested but my main concern is if the job description is fine?

the last one

Helping new recruitment integrate with the team equal to : May supervise other technical support workers in this group ?

looks suspicious for me . hiring like HR job, here supervise would mean technical related help , right ?

and


Investigating, diagnosing and solving vendon's software and hardware faults. vendon is vendor ?

equal to ?

Consult user guides, technical manuals and other documents to research and implement solutions

it depends on how to understand the implement solutions ? which including coding or not . in my opinion. I will avoid write like this .


so

Participate in the redesign of applications and other software

match which one ?


the save way is , try to match all the items in 2282 . and try to avoid add unnecessary items. but yours must be detailed enough and describe in another way but not too different to be understand as others. . e.g you can give software name in your duties.

 

[curious_123]

Hello thank you for all your help..i have already provided u +1

I will research more and modify it accordingly

 

[curious_123]

the last one

Helping new recruitment integrate with the team equal to : May supervise other technical support workers in this group ?

looks suspicious for me . hiring like HR job, here supervise would mean technical related help , right ?

May be i can write as : Helping new recruitment with technical help

and


Investigating, diagnosing and solving vendon's software and hardware faults. vendon is vendor ?

equal to ?

Consult user guides, technical manuals and other documents to research and implement solutions

it depends on how to understand the implement solutions ? which including coding or not . in my opinion. I will avoid write like this .


so

Participate in the redesign of applications and other software

Testing and evaluating new technology

match which one ?


the save way is , try to match all the items in 2282 . and try to avoid add unnecessary items. but yours must be detailed enough and describe in another way but not too different to be understand as others. . e.g you can give software name in your duties.

 

[yixiaop26]

Hope I didn't make you feel depressed. I don't why I am so good to make others depressed. I am not original english speaker, so I won't give suggest by writing one for you .

maybe you can wait others who are very good at english to write a version for you , based on your updated or current one.


your update's key words is till hiring , but hiring doesn't mean supervise.

if other workers have issues with customer, do they looks for help to you? or if they need make a difficult decision, they will ask help for you ?


redesign not equal to testing and evaluating.

redesign mean start from scratch, but test and evaluate means something already existed. do you agree ?

 

[curious_123]

hEY NO NO U DID NOT MAKE ME DEPRESSED AT ALL...

I understand your point...but i can not take the exact same word from the website right... ? That is why i made it sound similar..thats it..

 

[yixiaop26]

hEY NO NO U DID NOT MAKE ME DEPRESSED AT ALL...

I understand your point...but i can not take the exact same word from the website right... ? That is why i made it sound similar..thats it..

Yes, I see, we can wait someone who is really good at english to pick words carefully. also if you know someone who is not familiar with software to check it. would be an option.

because if someone who have no knowledge about software can understand it and agree they match each other. it would sounds good, right.

 

[yixiaop26]

hEY NO NO U DID NOT MAKE ME DEPRESSED AT ALL...

I understand your point...but i can not take the exact same word from the website right... ? That is why i made it sound similar..thats it..

just let you know, I spent 2-3 weeks to update mine again and again.

 

[jes_ON]

The lead statement is critical, I don't know why everyone ignores it. Please help the VO accept your NOC by providing more context!

This is the lead statement of the NOC:

Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.

Let's break it down - Summary statement of duties:
"Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software."

Summary statement of work context/industry/situation:
"They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed."

So add something to the introductory paragraph like -
"We are a technical support company that provides computer support services to TYPE OF BUSINESS CLIENTS in PROVINCE (or other GEOGRAPHICAL Area). Our Technical Support Analysts help employees at our client locations resolve problems with computers and software."

Obviously you revise this as needed to fit your situation. But this does two things - it provides industry context and a summary of the work you do, in lay terms. And it helps the VO (someone who does not work in your industry) to link your job description to the lead statement. Simple words like "computers" do not appear in your job description.