nishesh3003 said:
As I said - there are a lot of "keywords" which fall into the NOC description for 2281. And there are duties that transition neatly between 2282 and 2281 so I think that is justifiable.
If this is your "revised" Ref. Letter - which one is your original ref. letter ? You may want to be careful to not introduce considerable deviation between the 2 letters as far as Duties are concerned.
Below is the previous letter...
o Responsible for the implementation of desktop and server platforms, printers and other core technologies essential to the company's core infrastructure and businesses
o Provide a 7/24 support “After Hours – On Call” pager support and participate in 7/24 work arrangements as required to support activities (including technology implementation/testing/upgrades required on off hours or weekends)
o Troubleshoot, resolve/escalate technical problems within a timely manner
o Troubleshoot and provide technical support for Lenovo/IBM laptops, desktop, local and network multifunctional printers
o Provided end-user technical support for terminal server environment for both SSL and IPSEC VPN
o Take data backups on regular basis
o Provided technical support for broad range of in house\enterprise wide applications including but not limited to IBM Mainframe, IBM Series (AS/400), Citrix, Internet\Web browser, Tivoli Remote Control applications
o Troubleshoot and resolve networking issues including LAN/WAN, VOIP, Wireless and Mobile networks, Cisco IPT Telephones, Blackberry devices
o Provided password reset support using Net IQ Administration (DRA), RSA Ace Server, Host, Citrix, SQL, with other tools and applications
o Managed help desk trouble ticket volumes, track and document customer calls by using Ticketing system
o Provide & control web & e-mail access to users according to company policies
o Train newly hired Technical Analysts and mentor/train peers and others
o Participated in Business Continuity Plan activities when/as requested