well, today I call WES, no help at all. I am really disappointed. They did not know themselves what documents they need to evaluate my Italian credential. I told them that I don't have any transcripts, as the course that I attended (Master Universitario di primo livello) did not have any exams, I only had to pass my final thesis to get the diploma, which I did and, but no exams, no grades. And after waiting more than an hour on the line, she could not help me at all. I asked at least to verify with those people who do the evaluation, but she refused and told me to send them all the documents and then they will see what else they need and will ask me again, but why should I send twice and lose time and money. This was not a service, no help at all. Too bad!