The Canada Border Services Agency (CBSA) answers general questions about the programs and services it offers. Please note that the following elements are removed from incoming e-mails:
· personal information or information related to specific personal cases or specific business cases (This includes home and business addresses, passport numbers, credit card numbers, NEXUS membership ID numbers, and departmentally assigned case or file numbers.);
· attachments;
· hyperlinks;
· offensive language;
· requests to process a change of address;
· requests to forward e-mails on your behalf.
If you included any of the above in your e-mail to the CBSA, that element has been removed.
You may only qualify to participate in NEXUS if you are a citizen or permanent resident of Canada or the United States and have lived in Canada and/or the United States continuously for the last three years.
You may not qualify if one of the following applies:
· you are inadmissible to Canada or the United States under applicable immigration laws;
· you intentionally provide false or incomplete information on your application;
· you have been convicted of a serious criminal offence in any country for which you have not received a pardon (for U.S. background checks you may be questioned about your full criminal history, including arrests and pardons, which may exclude you from NEXUS);
· you have a recorded violation of customs, immigration or agriculture law; or
· you fail to meet other requirements of NEXUS.
Effective June 30, 2012, Canadian and American citizens living outside of Canada or the United States or who have recently returned to either country and have not previously been able to meet the three-year residency requirement are now eligible to apply.
In addition, certain permanent residents are also exempted from the three-year residency requirement. For further information on any of the above, please consult Customs Notices 12-020 and 10-025.
http://www.cbsa-asfc.gc.ca/publications/cn-ad/cn12-020-eng.html
http://www.cbsa-asfc.gc.ca/publications/cn-ad/cn10-025-eng.html
Both Canada and the United States must approve your application for you to become a member of NEXUS. If you do not meet all of the requirements, your application will be denied.
http://www.cbsa-asfc.gc.ca/prog/nexus/elig-admis-eng.html
Should you require additional assistance, we recommend that you contact the nearest NEXUS Enrolment Centre. A directory is available at:
http://www.cbsa.gc.ca/prog/nexus/location-eng.html
Also, you may contact the following NEXUS Canadian processing centres during regular business hours:
· 1-866-496-3987 for British Columbia, Alberta, Saskatchewan and Manitoba residents
· 1-800-842-7647 for Ontario and United States residents
· 1-866-399-5887 for Quebec and Atlantic residents
Should you wish to obtain more information on NEXUS, we invite you to consult the Canada Border Services Agency Web site at:
http://www.nexus.gc.ca
Thank you for your interest in the NEXUS program.