Hi Folks,
I need help with sample reference letter for Incident manager/Change manager or NOC engineer.
This is under NOC Code 2171
I need help on how to draft the letter so as to ensure it gets go ahead from my employer and from CIC as well.
As roles and responsiblites for 2171 are related to ITIL but its tough to convert them to roles of Incident or Change manager.
I need help with sample reference letter for Incident manager/Change manager or NOC engineer.
This is under NOC Code 2171
I need help on how to draft the letter so as to ensure it gets go ahead from my employer and from CIC as well.
As roles and responsiblites for 2171 are related to ITIL but its tough to convert them to roles of Incident or Change manager.