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Need Help with MyCIC account and Express Entry Application

cedarbury

Newbie
Mar 16, 2015
1
0
Hi Seniors,

I created a MYCIC (using GCKey) account and applied for the Express Entry in Jan 2015. When I tried to login to my account few days ago I realized that I had forgotten my answers to all 4 challenge questions and my account was locked. I contacted the technical support via the website and they told me to create a new MYCIC account and link my existing application to it. I have since created a new mycic account but I am unable to search for my existing account. The search option requires me to choose a category from among the following - Interim Federal Health Program, Study Permit, Study Permit Extension, Visitor Record, Visitor Visa (Temporary Resident Visa), Work Permit and Work Permit Extension. I am not sure which one corresponds to Express Entry. I tried selecting work permit but it then asks me for Job title and other work related items. Please help me, thank you in advance.