Modern, unusual hybrid job... not matching any NOC?

[Nalidra]

Hi all! I'd like to apply to Express Entry but I have a big problem with the NOC...

The only work experience I could use is in my opinion definitely a skilled job, but it's:

1. Not a traditional job at all, exists only in very few, modern customer service companies
2. Hybrid: close to HR but not HR, close to trainer but not trainer, and with an essential component of numbers analysis

I tried to find a NOC that could match but I'm really lost and really afraid IRCC won't accept it. Would anyone have any advice for me?
I paste you the job duties as the company put them in my recommendation letter (I tried to divide them in similar groups):

• Provide effective, accurate and constructive feedback to reviewers and create action plans to ensure continuous improvement while driving for positive employee satisfaction
• Build relationships with key internal and external quality stakeholders. Be able to negotiate and arrive to agreement on discussions around quality vs. productivity, considering all business needs
• Support the training department in developing new and refresher training material for processes & systems
• Effectively communicate new or changed processes through coaching and feedback
• Proactively work with process mentors from both internal and external departments
• Work closely with Team Leaders and Operations Managers within each language group to identify knowledge gaps, create action plans to bridge them and achieve all goals
• Support trainer with training creation of new material and delivery
• Deliver refresher training based on quality results
• Work closely with the existing training team
• Conduct continuous Training Needs Analysis
• Manage refresher sessions for agents
• Provide coaching sessions for QAs
• Ensure no re-occurring error trends
• Follow up on RCA action plans
• Identify and address learning needs in the team
• Ensure assigned study material is revised
• Conduct weekly team updates including Quality awareness
• Build strong, lasting relationships with your clients, colleagues and senior management
• Share knowledge and support colleagues to build the right culture

• Follow strict criteria of analysis and templates to evaluate quality performance
• Consolidate quality metrics from all areas and prepare reports for management and the client, tracking trends and ensuring the realisation of action plans
• Analyse processes and suggest improvements in quality criteria. Evaluate and on-board improvement suggestions from other areas
• Ensure absolute consistency in measurement across the business and strive for objectivity and efficiency
• Work against established SLAs and metrics and be evaluated by the degree of their achievement
• Gain and ensure excellent knowledge of system & processes
• Measure the impact of learning interventions on key business metrics
• Conduct team level error analysis
• Quality Calibration alignment
• Proactively highlight areas of risk and failure and escalate to the appropriate channels to ensure timely resolution of issues
• Provide inputs on risks for new projects
• Identify Best Practices from a domain perspective across industry and adopt best in class metrics to processes in-house
• Innovate within the Line of Business to ensure all processes and standards across the Line of Business is consistent
• Responsible for QA calibrations and alignment between KRK & Dublin sites

Thank you all for the help, advice and suggestions in what NOC I could use and if I have a chance!