Medical Exam done 3 months ago still they didn't received the results.

[FamILY_0000]

Hello Everyone! Im from Philippines.We are under the Live-In caregiver program. We receive our medical request last March 17,2014 and we made our medical exam(there were three of us) at Nationwide Health Systems,Cebu last April 3,2014. We already sent our NBI certificates and other documents needed last May 2014 and we still waiting for the reply from the embassy.But, this July 29,2014 we had received an e-mail stating that our "medical examinations were not reeceived to date. You may also wish to follow-up with the Panel Physician with regard to the submission of the results of your medical examination." ..We also contact the physician but we can't contact her phone number we also tried to sent her a message in her e-mail and we still waiting for her reply....We had here our receipt...What will I do now? please help me.

Your advices will be highly appreciated.

Thank You!

God Bless!

-We sent an e-mail to the embassy which states that we are done already with medical exam and we attached a scanned copy of our O.R.
-Since there is problem with the telecommunications, we decided to sent them a letter to their clinic with their address.
-After sending a letter to the clinic we received a text message that states.. "Your medical results are already submitted to the canadian embassy thru eMedical System under medical section of the embassy."
-August 11, 2014 we received a message from CEM that states about a request to send our passport to the embassy. ALMOST THERE. thank God!