I applied for the Canadian tourist visa and submitted my application on February 25th. First, my application was linked with someone else's biometric information, which finally got resolved after submitting numerous enquiries on April 4th. I never received the correct 'original passport request' document asking me to send a passport, and I submitted numerous enquiries through the web form, never got any helpful response.
Today on July 16th, I received a refusal letter on the application portal citing the reason that my visa has been rejected due to not sending in my passport within 30 days! I never received a passport request letter! Firstly they mishandled sensitive information and linked wrong biometric information to my profile and then rejected application because of their messed up system even after submitting numerous enquiries regarding this! What can i do regarding this issue? Is there a way to get my tourist visa without reapplying? Whom and where can I communicate to get this issue resolved because I am not at fault here!!
Today on July 16th, I received a refusal letter on the application portal citing the reason that my visa has been rejected due to not sending in my passport within 30 days! I never received a passport request letter! Firstly they mishandled sensitive information and linked wrong biometric information to my profile and then rejected application because of their messed up system even after submitting numerous enquiries regarding this! What can i do regarding this issue? Is there a way to get my tourist visa without reapplying? Whom and where can I communicate to get this issue resolved because I am not at fault here!!