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Last Name missing in Biometric Instruction Letter

nis4

Star Member
Nov 16, 2015
60
0
Hi,

Today we received the biometric instruction letter for my parents. In the paper application, I submitted my parents' name in the format :
Given Name (______ Kaur/Singh) + Last Name (Our Surname). In the Biometric Instruction Letter for my mother, the Last Name is missing and she is addressed with only her Given Name. However, in the instruction letter for my father, we see the complete name i.e. Given Name + Last Name.

I then noticed that even in the linked account online, my mother's last name is missing. Should I be concerned? Can we go the Visa Application Centre with this biometric letter?


I have already submitted a webform to IRCC asking for clarification, but what more can I do.
I can try calling CIC but I am currently in India, so not sure how successful that will be. Is there another way to reach CIC. We submitted the application to CIC Ottawa office.

Many thanks for some suggestions!