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Issues in uploading PDF documents in PR application, Help Plz

Hanan22

Hero Member
Nov 14, 2015
920
191
Hello guys,

Did anyone of you have any problems uploading PDF documents into their ePR application?

I have been trying all day and it keeps on telling me (Wrong file format) even though my files are small size PDFs :(

it accepts word files and jpg files as well. Any ideas?

Thanks
 

Stanlee

VIP Member
Jan 29, 2016
4,100
595
Hanan22 said:
Hello guys,

Did anyone of you have any problems uploading PDF documents into their ePR application?

I have been trying all day and it keeps on telling me (Wrong file format) even though my files are small size PDFs :(

it accepts word files and jpg files as well. Any ideas?

Thanks
Use Chrome browser and login via incognito mode or private browsing mode. All files will have to be PDFs except the digital photo.
 

Hanan22

Hero Member
Nov 14, 2015
920
191
Stanlee said:
Use Chrome browser and login via incognito mode or private browsing mode. All files will have to be PDFs except the digital photo.
Thanx Stanlee but it is the same issue even via incognito mode :(

I tried all browsers too, same issue.
 

Itsmee

Hero Member
Sep 28, 2015
592
57
Are you sure your files are less than 4mb or approx 3900kbs?


Hanan22 said:
Hello guys,

Did anyone of you have any problems uploading PDF documents into their ePR application?

I have been trying all day and it keeps on telling me (Wrong file format) even though my files are small size PDFs :(

it accepts word files and jpg files as well. Any ideas?

Thanks
 

g_singh76

Star Member
Sep 5, 2016
86
9
124
Toronto
Category........
CEC
Visa Office......
India
NOC Code......
7231
Job Offer........
Yes
App. Filed.......
12-10-2016
Doc's Request.
28-01-2017
Passport Req..
15-05-2017
LANDED..........
25-05-2017
1st Solution: word- Clear all cache and cookies and any hosted data from your browser then try uploading.

2nd Solution: Try uploading your documents on outlook.com, open in online word and export them to PDF format.

3rd Solution: Raise a Support ticket within your CIC Profile. they may fix it for you.
 

Hanan22

Hero Member
Nov 14, 2015
920
191
g_singh76 said:
1st Solution: word- Clear all cache and cookies and any hosted data from your browser then try uploading.

2nd Solution: Try uploading your documents on outlook.com, open in online word and export them to PDF format.

3rd Solution: Raise a Support ticket within your CIC Profile. they may fix it for you.
Thanks.

1st and 2nd Solutions are not working, and I have raised a technical issue within my account :(
 

Itsmee

Hero Member
Sep 28, 2015
592
57
http://www.canadavisa.com/canada-immigration-discussion-board/visa-documents-uploading-problem-t219070.0.html


Check this post...may be try internet explorer
 

Hanan22

Hero Member
Nov 14, 2015
920
191
Itsmee said:
http://www.canadavisa.com/canada-immigration-discussion-board/visa-documents-uploading-problem-t219070.0.html


Check this post...may be try internet explorer
Thanks a lot, I tried all available browsers; same issue :(
 

Itsmee

Hero Member
Sep 28, 2015
592
57
Hanan22 said:
Thanks a lot, I tried all available browsers; same issue :(
http://www.canadavisa.com/canada-immigration-discussion-board/freaking-out-cant-upload-pdf-files-for-online-application-t415787.0.html

Sorry to hear this..hope someone could help
 

Hanan22

Hero Member
Nov 14, 2015
920
191
Itsmee said:
http://www.canadavisa.com/canada-immigration-discussion-board/freaking-out-cant-upload-pdf-files-for-online-application-t415787.0.html

Sorry to hear this..hope someone could help
Thank you so much for your help
 

g_singh76

Star Member
Sep 5, 2016
86
9
124
Toronto
Category........
CEC
Visa Office......
India
NOC Code......
7231
Job Offer........
Yes
App. Filed.......
12-10-2016
Doc's Request.
28-01-2017
Passport Req..
15-05-2017
LANDED..........
25-05-2017
Hanan22 said:
Thank you so much for your help
Did installing Opera Browser solve your issue?
 

kryt0n

VIP Member
Sep 30, 2014
5,422
274
NOC Code......
2172
AOR Received.
16-03-2017
Passport Req..
11-07-2017
What size are the PDFs and have you logged in and out again? What version of Adobe?