IRCC's Call Script or Common Hoax

[Bcer]

I think this should be written in the IRCC training manual. How to comfort or hoax your customers.

"Due to the current events, many of our resources have been redirected to support the Afghanistan dedicated phone line. As a result, you will not get a reply to this enquiry. A limited amount of agents remain available for telephone enquiries related to urgent cases only until further notice."

 

[Bcer]

I am going to collect IRCC's telephone answers and publish a book in the future.

No movement in application, I called ircc told me that resources are reassigned due to the crisis and can't give any update on app status , call back later , never been a fan of ircc ,never will be , wait sleep and forget .

 

[Bcer]

I think in these regions its probably election delays, in Montreal its coronavirus , elections, future covid variants, black lives matter, french language matters, article 699, officer lives matter, vacations, cone season all these delays are causing havoc in Montreal.

 

[Bcer]

Any ideas on how to speak with an Agent? I hear an annoying and frustrating tone " Due to the high volume of calls, we are unable to transfer your call at the moment" This message frustrates me.

 

[Bcer]

I did submit through the webfom, however got an auto-reply that currently IRCC is focused on the situation in Afganistan and has re-allocated its resources accordingly, and that I won't be getting a response because of that reason!!!

 

[Bcer]

Yesterday I went to MP office to check why the process is too slow and asked if the case officer will able to check my application status. I got an reply as they were too busy in settling Afghan refugee we can’t help you right now.
I’m worried now the federal election and settling Afghan refugees will delay our application process by another one year.

 

[Bcer]

Hi Guys, just to let you know that I also contacted my MP and below is her answer:

"I’d like to let you know that we’ve received an advisory by the IRCC to not send any inquiries until further notice due to the crises in Afghanistan."

I guess it will take another year for us......or even more. Who knows what will be the next excuse.