Impossible to reach the call center???

[Markito]

Is anyone else having difficulty reaching the call center? Been trying to contact them for 4 days now!

 

[o6ocpaka]

It is possible, call early in the morning and then wait about 15-20 minutes on hold. They won't tell you anything though lol, pretty useless and usually rude...

 

[Beaverdiva]

My hubby got through after an 11 minute wait

 

[Ponga]

Is anyone else having difficulty reaching the call center? Been trying to contact them for 4 days now!

Usually, you have to be standing on one foot (left foot, I believe) while you are juggling chainsaws before you can actually get through on that ridiculous line.

It's probably a moot point anyway, since the person that you'd have spoken to would have provided little, if any, help.

The Call Centre is probably the most disappointing part of `interacting' with CIC; that, and being ignored when you send a CSE, or email to the address that they tell you to use for correspondence. There really should be an elevated level of service for those that have paid the fees, submitted an application, and have a real, genuine question. I can understand the Call Centre `screening/fielding' calls, but why on earth can't a call be transferred to someone with the ability to answer questions, if the caller is a paying customer?!

 

[o6ocpaka]

Usually, you have to be standing on one foot (left foot, I believe) while you are juggling chainsaws before you can actually get through on that ridiculous line.

It's probably a moot point anyway, since the person that you'd have spoken to would have provided little, if any, help.

The Call Centre is probably the most disappointing part of `interacting' with CIC; that, and being ignored when you send a CSE, or email to the address that they tell you to use for correspondence. There really should be an elevated level of service for those that have paid the fees, submitted an application, and have a real, genuine question. I can understand the Call Centre `screening/fielding' calls, but why on earth can't a call be transferred to someone with the ability to answer questions, if the caller is a paying customer?!

I am also surprised how they treat people who call them and ask for information. I had only one nice person on the line out of 5-6. The funny thing it takes them 1 minute to check your info and you have to beg for it basically before they do it... Not sure if they are instructed to be this way.

 

[Markito]

Because 0 transparency is the best policy lol

 

[needhimback]

It is possible, call early in the morning and then wait about 15-20 minutes on hold. They won't tell you anything though lol, pretty useless and usually rude...

Totally agree - like if you don't like you job then get a new one - I use to manage a call centre and monitor calls and there's no way in hell any of my reps could ever have the attitude of some of the reps at the CIC call centre - so sad !!! They really don't care and all need to be re-trained for many of reasons.