Hello,
I'm a 28 year old (young) male residing in Mexico looking for a position as a Front Desk Clerk in a Hotel/Resort. I have over 6 years experiance in customer service and in the hospitality Industry. I'm looking for a hotel/resort that can offer any LMO so I can apply for TWP. I have been sending 100's of emails but no reply or sometimes "do you have a work permit?" Im sadden by this and Need help. If any person or hotel staffing agent or agency knows how I can find a job please let me know. If anyone would like my resume please email me and I would be more then happy to email you my resume with cover letter or answer any questions. I'm also available on skype just about all day.
Skype: aespinoza_2011
Email: arespinoza85 @ hotmail.com
Arturo Espinoza Salas
Arturo Espinoza Salas
Mexico
Skype: aespinoza_2011
Email: arespinoza85 @ hotmail.com
Experience:
Customer Service Rep.
•Tech support for cable, internet and phone services
•Educate customers on there bill
•Offer upgrades to there services (up sales)
•Schedule trouble calls
Night Auditor / Front Desk
•Greet guests on arrival and provide information regarding availability, room types, room rates
•Check in & check out as well as check out express
•Assign rooms to guests pertinent to their needs and choice
• Answer incoming calls and re-direct or assist
• Collect payments for rooms professionally
*This is a temporary job that I still do on occasions*
Night Auditor / Front Desk
•Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
•Run audit reports/journals from the front office system, Point of Service and the computer.
•Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
•Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
•Greet guests on arrival, check in and out, answer calls, etc.
Achievements
• Creation of new formats in excel that save hours and made them more user friendly.
Volunteer:
2003 – 2005
United States Of America
Helped clients by translating and filling out forms for utilities, food, health and other assistance, Data entry, helped stock and maintain food and clothing pantries, and much much more.
Knowledge / Skills:
•Fluent English & Spanish spoken, read & written.
•Customer service oriented
•High Computer skills (Word, Excel, Outlook, etc)
•Credit Card Terminals and on-line banking knowledge
•Basic accounting knowledge (American and Mexican)
•Analytical and problem solving skills
•Ability to multi tasks
•Accounts payable / Accounts receivable
•Direct selling and upsales
•Hotel software (Innsist, Opera, Micros & POS)
•Telephone etiquette
•Ability to stand long hours
•Most all office equipment
Education:
United States of America
High School Diploma | May 2005
I'm a 28 year old (young) male residing in Mexico looking for a position as a Front Desk Clerk in a Hotel/Resort. I have over 6 years experiance in customer service and in the hospitality Industry. I'm looking for a hotel/resort that can offer any LMO so I can apply for TWP. I have been sending 100's of emails but no reply or sometimes "do you have a work permit?" Im sadden by this and Need help. If any person or hotel staffing agent or agency knows how I can find a job please let me know. If anyone would like my resume please email me and I would be more then happy to email you my resume with cover letter or answer any questions. I'm also available on skype just about all day.
Skype: aespinoza_2011
Email: arespinoza85 @ hotmail.com
Arturo Espinoza Salas
Arturo Espinoza Salas
Mexico
Skype: aespinoza_2011
Email: arespinoza85 @ hotmail.com
Experience:
Customer Service Rep.
•Tech support for cable, internet and phone services
•Educate customers on there bill
•Offer upgrades to there services (up sales)
•Schedule trouble calls
Night Auditor / Front Desk
•Greet guests on arrival and provide information regarding availability, room types, room rates
•Check in & check out as well as check out express
•Assign rooms to guests pertinent to their needs and choice
• Answer incoming calls and re-direct or assist
• Collect payments for rooms professionally
*This is a temporary job that I still do on occasions*
Night Auditor / Front Desk
•Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.
•Run audit reports/journals from the front office system, Point of Service and the computer.
•Make corrections and adjustments and handle all computer problems that might occur throughout the shift.
•Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
•Greet guests on arrival, check in and out, answer calls, etc.
Achievements
• Creation of new formats in excel that save hours and made them more user friendly.
Volunteer:
2003 – 2005
United States Of America
Helped clients by translating and filling out forms for utilities, food, health and other assistance, Data entry, helped stock and maintain food and clothing pantries, and much much more.
Knowledge / Skills:
•Fluent English & Spanish spoken, read & written.
•Customer service oriented
•High Computer skills (Word, Excel, Outlook, etc)
•Credit Card Terminals and on-line banking knowledge
•Basic accounting knowledge (American and Mexican)
•Analytical and problem solving skills
•Ability to multi tasks
•Accounts payable / Accounts receivable
•Direct selling and upsales
•Hotel software (Innsist, Opera, Micros & POS)
•Telephone etiquette
•Ability to stand long hours
•Most all office equipment
Education:
United States of America
High School Diploma | May 2005