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IEC - Work permit, police certificate upload fail?

Sweden101

Newbie
Jul 25, 2016
2
0
Hello!

I recently applied for a "working holiday" one year visa. But I did not get my police certificate in time therefore my application was submitted before that. Now a officer asked me to upload the police certificate. But when I upload the document the webpage says "upload successful" and "not submitted". Five days later and nothing has changed, is this correct? Can I send them a simple email somehow?