How to obtain a New Zealand Police Certificate?

[tevaths]

My wife and I have applied for canadian PR(under MPNP programme) and are on the final stages of being approved/denied(hopefully!). We are living in US for the last 3 years, I am an Indian Citizen and my wife is a New Zealand Citizen. We were recently(about 3 months ago) asked by CIC office in Buffallo to provide them Police certificates from India (for me) and New Zealand (for my wife). I received mine from the indian consulate within 2 weeks but we are having difficulties in obtaining the new zealand police certificate.

I called the NZ embassy in DC and they told us that they do not provide any such document and the only document they can provide us, is a New Zealand Ministry of Justice certificate, which contains the criminal records (if any). This is the same information given on the NZ embassy website and NZ police website as well.

I also checked on the CIC website, they have this consent form that we are supposed to fill out and send to the CIC office and they will follow up with appropriate authorities in NZ and obtain the police certificates themselves. The form also says that the Ministry of Justice certificate will not be acceptable. BUT we have already done that and submitted the consent form to Buffallo office 3 months ago and still we received another letter from them asking for the NZ police certificate again.

What do we do now? since NZ embassy/police does not provide any police certificate and the only thing they can give us is a Ministry of Justice certificate, which is not acceptable to CIC.

Not sure what to do, they do not even take phone calls at Buffallo office. The only means to communicate is via email/fax/letters, for which they never respond!

Any guidance/help will be greatly appreciated.

 

[whisnz]

I am from New Zealand and have just gone through the process. You are correct in saying NZ does not issue a full police report, Ministry of Justice issues a certificate but it is not a full report as the clean slate act comes into effect (an act that clears an offence on the report after 7 years) so does not give CIC a true picture of your history and is not acceptable.

The form you mention you have to download and sign from the CIC website is correct, send this in and your visa office will do the rest.
The form you are signing is pretty much saying you allow NZ Police to give any information or full disclosure which is relevant to your visa application/immigration.
Did you attach a copy of the passport with the application?

Also this form is pretty new and only came into effect August 2011 and was implemented by the Australian visa office. Not sure of the process with Buffallo office but we went through Sydney, Australia as they are looking after our application.

 

[tevaths]

Thanks whisnz, will try submitting that form again.

 

[tevaths]

Thank you all for your valuable feedbacks.

So I have tried:
1- Resending the NZ Consent form(downloaded from CIC website) to CIC Buffalo office, along with a cover letter explaining that THEY HAVE TO submit it themselves in order to obtain my wife's clearance certificate(as per the guidelines on the form). It's been almost 1.5 months since I sent them this form and obviously no word from them yet.
2- Contacted CIC sydney office, since the police certificate will be obtained via them. Sent them an email asking the status of the request, even though I knew they wouldn't disclose any info to the applicant directly, but still I tried and requested them to send the NZ certificate to CIC buffalo in case they have already received it. They replied back saying I should be contacting the Buffalo office if I have any questions. So no help there either.
3- I obtained a NZ ministry of justice certificate for my wife stating she has no criminal records and sent this to Buffalo office as well almost a month ago. Spoke to NZ Embassy and their police department, this is the only certificate they can provide. Although I know it's clearly mentioned on CIC website that they won't accept it, but given the circumstances I am in, I gave it a shot.
4- sent another letter and email to CIC buffalo office 2 weeks ago, asking if they need anything else from us, as THAT IS ALL WE COULD HAVE POSSIBLY DONE. guess what, no replies to email/letter yet.

Now after all that we have tried and still no word from them, I am sure they are going to send me another letter next week saying they are denying our application because we couldn't provide the police certificate. The deadline they provided in their last letter ends on March 19th. This is going beyond the limits of frustration, I am really not sure what the hell did I ever miss. So now that I am just waiting for their denial letter, I want to prepare myself to take some legal action against the Visa Officer assigned to my case.

Can somebody tell me how can I compliant against the VO? because clearly he/she doesn't know their own rules and guidelines written on their website. And on top of that, they don't even care to read all the highlighted cover letters/email I send to them with each corresponce, forget about replying back. Just because of their carelessness and uneducation about their own system, my family and I are going through this unnecessary stress.

Any help would be appreciated.