how do I get a refund for my visa payment. My receipts option not available in my log in page. I have not submitted the application online yet

[katia23]

I follow the instructions given in the website ( see below), but I can not see the 'my receipts' place/option anywhere when I am log into my account.
thanks.

Once you have your receipt number

1. Create a new account or log inwith our payment service.
   • This is not the same account you used to apply.
   • After you create a new account, you have to log in to access the portal.
2. Enter your receipt number in the search box under “My receipts”.
3. Select “Request a refund”.