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[Help] Extension of time to submit new document

Doraemons

Star Member
May 23, 2020
99
43
I have submitted my ITA (CEC) already, my passport expired this this month.

CIC sent a request letter on June 4, 2021 requesting my new passport. I was given 30 days to submit my new passport.

I have applied to renew my passport on June 7, 2021 usually it takes them only 10 days to arrive. But due to the pandemic, the visa/passport office is closed.

The Visa/passport office told me my passport would be available.

I have an email proof from the visa passport office saying the delay in process.

I wrote a letter of explanation, but don't really know where to submit. Do I submit it via webform or just upload it to where I'm supposed to upload my new passport?

Anyone have had similar experience?

Thank you very much! Appreciated