HELP! During Landing immigration officer could not find my information!

[LiftedR]

So that happened

Me and my friend both went to Rainbow bridge. And we submitted our passport and COPR.

After a while the officer, came out and told me "I can not find you in the system" DID this happen to any one? I mean how can he NOT find me in the system? If I am not in the system how did I get COPR and Visa? He said "Even though you are not in the system, I will process your visa and you will become a PR".

I signed my COPR and he kept a copy, and welcomed me as a PR.

my friend did not face any problem with COPR. Her status on ECAS is "Complete"
my status is still "Decision Made", even though we both landed minutes apart.

Did any one face this problem???

Any advice will be greatly appreciated

 

[PMM]

Hi

So that happened

Me and my friend both went to Rainbow bridge. And we submitted our passport and COPR.

After a while the officer, came out and told me "I can not find you in the system" DID this happen to any one? I mean how can he NOT find me in the system? If I am not in the system how did I get COPR and Visa? He said "Even though you are not in the system, I will process your visa and you will become a PR".

I signed my COPR and he kept a copy, and welcomed me as a PR.

my friend did not face any problem with COPR. Her status on ECAS is "Complete"
my status is still "Decision Made", even though we both landed minutes apart.

Did any one face this problem???

Any advice will be greatly appreciated

Operational Bulletin 587 (no longer on web site) explains it.

Operational Bulletin 587 – July 02, 2014

Summary

Recently, some Confirmations of Permanent Residence (CoPR) did not download successfully. These CoPRs failed to download from the Global Case Management System (GCMS) to the Field Operations Support System (FOSS).

Officers of the Canada Border Services Agency (CBSA) and Citizenship and Immigration Canada (CIC) became aware of this problem. Both sides are working to find a suitable resolution to this situation. However, until they resolve the problem permanently, they would need to develop an interim solution. This would address the concerns of the affected clients.

Issue

This Operational Bulletin (OB) lists the procedures that would help facilitate the admission process for clients. Officers from CIC offices would follow the guidelines given in this OB. These guidelines apply to clients, who have not been able to download their Confirmations of Permanent Residence (CoPR). These downloads take place from the GCMS to the FOSS.

The guidelines for processing such cases warrant that when officers of the CBSA POEs encounter such cases:

The Border Services Officer (BSO) must follow the instructions prescribed in OB 545 (Modified)
The instructions concern the Document Numbers in FOSS
The BSO would also need to send an e-mail to the CIC Operations Support Centre (OSC)
The subject line of this e-mail must be:
“COPR missing from FOSS: FOSS ID/USI: XXXX-XXXX; COPR: TXXXXXXXXX”
The BSO would then instruct the client to call the CIC Call Centre
The client would call the CIC Call Centre to arrange an appointment for completion of their processing for admission as a Permanent Resident (PR)
The BSO would need to enter the appropriate notes regarding the actions taken
These notes would help officers from the Call Centre and the CIC to identify the case for priority processing

 

[LiftedR]

+1

Thanks a lot PMM!

I searched a lot but did not find any information. Because I was searching for "COPR problem" or "COPR Error". Those only showed printing mistake.

With your information, it was easy to find out what I needed to search for.


My husband is planning to land next week. I am the primary applicant, so we were worried - if they did not find me, how will they know I already landed? And then if they do not have the information about landing, how will my husband land?

I asked this question to the BSO, and he said it will not be a problem.
Tell you the truth, that was not very hopeful.

 

[LiftedR]

For future reference

"Processing Admissions for Clients whose Confirmation of Permanent Residence has not downloaded from GCMS to FOSS

Operational Bulletin 587 – July 02, 2014

Summary

Recently, some Confirmations of Permanent Residence (CoPR) did not download successfully. These CoPRs failed to download from the Global Case Management System (GCMS) to the Field Operations Support System (FOSS).

Officers of the Canada Border Services Agency (CBSA) and Citizenship and Immigration Canada (CIC) became aware of this problem. Both sides are working to find a suitable resolution to this situation. However, until they resolve the problem permanently, they would need to develop an interim solution. This would address the concerns of the affected clients.

Issue

This Operational Bulletin (OB) lists the procedures that would help facilitate the admission process for clients. Officers from CIC offices would follow the guidelines given in this OB. These guidelines apply to clients, who have not been able to download their Confirmations of Permanent Residence (CoPR). These downloads take place from the GCMS to the FOSS.

Background

Officers staffing the Canada Border Services Agency (CBSA) Ports of Entry (POE) come across various clients. These clients need to present their Confirmations of Permanent Residence (CoPRs) to the officers.

Of late, these CBSA officers have come across clients presenting Confirmations of Permanent Residence (CoPRs). Officers of Citizenship and Immigration Canada (CIC) have issued these CoPRs properly. However, the officers cannot find any signs of these Confirmations of Permanent Residence (CoPRs) in FOSS.

As a result, the CBSA officers cannot process these clients for admission, until they enter the Confirmations of Permanent Residence (CoPR) in FOSS.

Processing Guidelines for Officers of the Canada Border Services Agency (CBSA)

The guidelines for processing such cases warrant that when officers of the CBSA POEs encounter such cases:

The Border Services Officer (BSO) must follow the instructions prescribed in OB 545 (Modified)
The instructions concern the Document Numbers in FOSS
The BSO would also need to send an e-mail to the CIC Operations Support Centre (OSC)
The subject line of this e-mail must be:
“COPR missing from FOSS: FOSS ID/USI: XXXX-XXXX; COPR: TXXXXXXXXX”
The BSO would then instruct the client to call the CIC Call Centre
The client would call the CIC Call Centre to arrange an appointment for completion of their processing for admission as a Permanent Resident (PR)
The BSO would need to enter the appropriate notes regarding the actions taken
These notes would help officers from the Call Centre and the CIC to identify the case for priority processing

Processing Guidelines for Officers of the Citizenship and Immigration Canada Operations Support Centre (OSC)

Officers of the OSC would await the e-mail from the BSO
On receiving the mail, the officers of the OSC would rectify the situation in the GCMS and FOSS

Processing Guidelines for Officers of the Call Centre

Officers staffing the Call Centre could receive calls from these clients
On receiving calls from the clients, the officers of the Call Centre would refer the clients to the most convenient CIC office
The officers of the Call Centre would do so to ensure that officers staffing the CIC office would process these cases on a priority for admission as a Permanent Resident (PR)

Processing Guidelines for Officers of the Officers of the Citizenship and Immigration Canada Offices

Officers staffing the CIC office would await the referrals for these clients (sent by officers of the Call Centre)
On receiving the referrals, the officers would book the clients for priority appointments for admission processing



Source: Citizenship and Immigration Canada (CIC) "

 

[Hanzo]

So that happened

Me and my friend both went to Rainbow bridge. And we submitted our passport and COPR.

After a while the officer, came out and told me "I can not find you in the system" DID this happen to any one? I mean how can he NOT find me in the system? If I am not in the system how did I get COPR and Visa? He said "Even though you are not in the system, I will process your visa and you will become a PR".

I signed my COPR and he kept a copy, and welcomed me as a PR.

my friend did not face any problem with COPR. Her status on ECAS is "Complete"
my status is still "Decision Made", even though we both landed minutes apart.

Did any one face this problem???

Any advice will be greatly appreciated

Hello LiftedR,

I hope your problem is sorted out. I went today with my wife to Rainbow Bridge for landing but I had similar problem. The officer found my wife's name in the system but couldn't find mine. The officer refused to process our papers. However, I was given the option to either call CIC to make an appointment and land at any CIC office, or she'll call me later to go back to Rainbow Bridge and finish my landing. I chose the latter.

 

[LiftedR]

Hello LiftedR,

I hope your problem is sorted out. I went today with my wife to Rainbow Bridge for landing but I had similar problem. The officer found my wife's name in the system but couldn't find mine. The officer refused to process our papers. However, I was given the option to either call CIC to make an appointment and land at any CIC office, or she'll call me later to go back to Rainbow Bridge and finish my landing. I chose the latter.

we landed on aug 2nd. the officer processed our papers even though my information was not found on the system. the officer also said it would take more than 8 weeks for our PR card to arrive.

it has been more than 9 weeks now. we are still waiting for our PR card.