I've been on hold for 56 minutes now, I was told my wait time would be 40 mins and it's just changed to 26 (so 82 mins total) even though it's now 4pm and they are closed. Lazy fucking snakes. This is the fourth time I've spend over an hour on hold to these arseholes, on top of the 20+ times I have phoned earlier in the day and not even been placed on hold.