Below is my experience and story with them. I am currently still awaiting a reply, but I wanted to leave a review to hopefully warn those that are thinking about applying through this agency, and what to expect.
This started back around April of 2019. I came in to their Al Ain office and met a good consultant by the name of Ms. Noura and inquired about job opportunities in Canada, but due to my lack of experience, was unable to. I was then recommended to try Poland, and was told they are open and hiring many workers, and was promised to be able to leave within 2-3 months. I took a huge risk and paid in full (AED 10,000 + AED 500 for the 5% VAT) as I was advised paying in installments would cost around AED 2000-3000 more.
They were very accommodating for the first couple weeks to the first 2 months, with constant calls from a Ms. Darren, whom I presume was assigned to me, and asked for more documents to be submitted via parcel or through the site portal (which if I'm being honest, is very outdated). All seemed normal and understandable. However, the weeks passed by, months passed by and I was still left hanging for the "approval"/"confirmation" from the Polish government for my working permit, when I tried to get in touch with the consultant I had met, Ms. Noura, to my surprise, she had quit her job. I had gone through so much stress trying to contact them to ask what was going on, with even physical trips to their Dubai office just to meet face to face, since the phone lines constantly BUSY (very suspicious, as it seems to only be busy when you state you're an existing client to the machine, but it's suddenly available if you state you're a new, inquiring customer), it became increasingly difficult to just talk to anyone about the issue, and when I was able to, I would just receive the same old "It's still in process, we're sorry" (later was told it was due to a change in the immigration officials and immigration system in Poland). Let me tell you, that is not the answer you want to hear in person, especially after travelling hours to their Dubai office from Al Ain.
I did not receive my permit until January of 2020 (on the document it says it had been approved on December of 2019, but I guess due to mailing, it took a month?). My father and I came over to their office in JLT to receive the work permit, met Ms. Rita who was a manager and was very accommodating, she knew Polish and walked me through the documents, and was asked to be taken testimonial video. All that was left was to apply for the work visa.
As we were discussing the next steps, Ms. Darren, brought up a service of them being able to assist me with appointment bookings with the Polish embassy, saying that they have contacts and can hopefully make bookings quicker and easier. So we bought into that idea, and was charged another AED 2000 (plus 5% VAT, total of AED 2100). We were told that once a booking for a visa appointment comes up, I would be notified.
It had taken about 2 months of no progress, until unfortunately, my initial plan of applying in the Polish embassy in Malaysia did not pan out the way I wanted, since the embassy there had changed their rules stating only Malay citizens could apply there (was not the case before that), which left me to my only option which was to apply in my home country, Philippines. And then, the corona virus pandemic happened, and plans came to a halt right then and there.
Fast forward to today, I tried to check on the validity of my documents and was told that my initial work permit is still valid till December 2020, so me being hopeful with starting things up again since many restrictions have already been lifted, tried to initiate progress, but just I mentioned, you have to go through thick and thin just to reach someone in-charge to talk to you, as they seem to always either be on a break, a meeting, or not in the office at the day.
It has become very stressful, inconvenient and just a huge pain. I've wasted not just my money, but my time with this hopeful dream of being able to work in Poland. Apologies if this is not relevant since the site is about Canada, but I just felt the need to let people know what they were getting into with applying with this company.
