inconsistency between different CBSA officers is just mind ....
I sponsored in-law father/mother.
They got approved and got 1 year visa(exp Dec 2013), renewable until 2022, when they landed.
Last months I went to US trip with my wife and father.
on the drive back to Canada, CBSA officer at the booth, advised that we stop by the office and get father's visa extended if he wants to stay longer.
so we went into the office, and another officer stamped father's passport with 2 years extension, just like that.
he asked, how many years would we like? ummm... 2 year? he went to the office to look up some stuff and came back within 15min with 2 year stamp.
We were like.. dang that was easy.
so today, we drove to US again, with both mother and father.
on the way back we went into the office, thinking same 2 years no problem right?
nope
this time when we ask for extension to the officer in the office, looked at us like are you crazy?
officer said this is not how it's done.
we showed all the papers showing they are approved for super visa
but officer came back saying there is no record of super visa under their names?????
Officer gave mother 1 year extension saying maximum is 2 years and since she stayed for one year, another year is all she can do.
On top of that, officer said previous officer who granted 2 years extension, is completely wrong. she took father's passport and wrote X on top of 2015 and put 2014 next to it....
She said, to extend super visa, we must send extension application to immigration, and they'll decide how long they can stay.
two officers said we get extension at the office, next month, another officer says no no that's wrong?
This is immigration we are talking about here, it's serious business yet rules are so unclear, different officers follow different rules?
I look through CIC website, but there is no clear black/white answer.
There is general how to extend visitor visa, which seems to be for regular visitor visa extension not super visa. also, they require to submit all the papers we already submitted when we applied for supervisa.
Why would they give renewal approval for 10 years yet you have to go through same process every two years? That's ridiculous.