Please give me some advice in the following case:
I got problem when making payment for online application for CAQ at Step 11. After entering credit card information, I clicked once on button "Process Payment". However, it appeared a white screen with no information or next step instruction, even long time later. In fact, the credit card was already charged fee of 116$ and I received No-reply email of transaction receipt from Immigration Quebec right after that. Then, I tried “Access my file” again but it still at Step 11-payment whilst I already completed payment. Thus, I cannot find Personalized checklist and form to download.
I emailed to Immigration Quebec about this problem but they have not replied yet.
Is there anyone in the same situation like me? If I make double payment, will I get a refund?
Please help me....!
I got problem when making payment for online application for CAQ at Step 11. After entering credit card information, I clicked once on button "Process Payment". However, it appeared a white screen with no information or next step instruction, even long time later. In fact, the credit card was already charged fee of 116$ and I received No-reply email of transaction receipt from Immigration Quebec right after that. Then, I tried “Access my file” again but it still at Step 11-payment whilst I already completed payment. Thus, I cannot find Personalized checklist and form to download.
I emailed to Immigration Quebec about this problem but they have not replied yet.
Is there anyone in the same situation like me? If I make double payment, will I get a refund?
Please help me....!
