Error on EE portal

[RoRoy]

Does anyone meet this situation: the Personal details status always shows “in progress”, which doesn’t allow me to proceed to the next step for document submission. I have filled all the information in the questionnaire but the “in progress” is always there. What I can do to figure it out?

 

[Manhil22]

did u got any solution for that?

 

[JCanadaVan]

Does anyone meet this situation: the Personal details status always shows “in progress”, which doesn’t allow me to proceed to the next step for document submission. I have filled all the information in the questionnaire but the “in progress” is always there. What I can do to figure it out?

The IRCC said it’s an issue they are working urgently to fix but it’s been like this since Nov 7. If your deadline is close, report the technical issue by clicking the button at the top of the application. After a couple of days, it’ll appear a message at the bottom as proof that you reported it. I hope they extend the deadline for everyone.

 

[saikumar0210]

I am facing the same issue as well, Can anyone please let me know if they got to find the solution to it?