ECAS

[immipak]

Is there a way to see more status activity other than what is provided on ECAS?. Do the call center folks see the same activity as ECAS or they have more insight?.

 

[Hashad]

Is there a way to see more status activity other than what is provided on ECAS?. Do the call center folks see the same activity as ECAS or they have more insight?.

They have more insight and if you find a nice person they can share that insight as well but not always.