Hello everyone,
I have been offered this job position called Product Support Specialist and I just have few days to give them my final decision. Moreover, I think according to the company's range of products(softwares), it can also be called as Software Support Specialist. As I am not sure about this, I would like to know it from the knowledgeable people out there. Below is the job posting I applied to:
Job Description
XYZ, a dynamic, online-based company is looking for talented people to act as Product Support Specialists. This job will be based in the Toronto office. We're a strong online Software as a Service (SaaS) system offering solutions for expense reports and timesheets. We have extensive integration with accounting systems, so a desire to learn about how accounting systems work is a must.
You'll be supporting great software. Our product is exceptional, both in the breadth of it's reach and how easy it is to use and administer. Our product engineering team is working to make it more advanced every day, and you'll have their full support.
The position consists of supporting our customers through telephone and web meeting support, initial configuration, assisting with configuration changes and answering all manner of customer inquiries. You'll be supporting end users all the way up to the finance teams at our customers.
The successful candidate is also expected to play a central role in relaying customer feedback to the product design and strategic development process.
Applicants should like to work in a dynamic fast-paced environment and be technically literate. More specifically, the following are required:
Smart and able to work with advanced software applications (that are easy for our customers to use)
Be very personable and have a polished level of English both spoken and written
Experience with supporting customers using phone, e-mail and web meetings
Ability to understand user business needs and understand how to best to meet them
Be very capable in making smart decisions and asking for help when you need it
The following would be considered assets:
Experience working with customers through the implementation of business applications
Experience with a company offering software using the SaaS model
Experience working with financial software applications
Multilingual capabilities
XYZ, serving customers worldwide, offers:
The chance to work on cutting edge technologies
A high-quality team committed to great software
An excellent work environment
Competitive salaries
A full benefits plan
Salary
Career Level Required: Entry Level
Experience Required: 2+ to 5 Years
Education Required: Bachelor's Degree
Job Type: Employee
Job Status: Full Time
Moreover, what NOC code does this job fall under ?? "2282 User support technicians" or any other ??
FYI: It's a full-time(9-5) job.
Thanks in advance,
Pratik Patel
I have been offered this job position called Product Support Specialist and I just have few days to give them my final decision. Moreover, I think according to the company's range of products(softwares), it can also be called as Software Support Specialist. As I am not sure about this, I would like to know it from the knowledgeable people out there. Below is the job posting I applied to:
Job Description
XYZ, a dynamic, online-based company is looking for talented people to act as Product Support Specialists. This job will be based in the Toronto office. We're a strong online Software as a Service (SaaS) system offering solutions for expense reports and timesheets. We have extensive integration with accounting systems, so a desire to learn about how accounting systems work is a must.
You'll be supporting great software. Our product is exceptional, both in the breadth of it's reach and how easy it is to use and administer. Our product engineering team is working to make it more advanced every day, and you'll have their full support.
The position consists of supporting our customers through telephone and web meeting support, initial configuration, assisting with configuration changes and answering all manner of customer inquiries. You'll be supporting end users all the way up to the finance teams at our customers.
The successful candidate is also expected to play a central role in relaying customer feedback to the product design and strategic development process.
Applicants should like to work in a dynamic fast-paced environment and be technically literate. More specifically, the following are required:
Smart and able to work with advanced software applications (that are easy for our customers to use)
Be very personable and have a polished level of English both spoken and written
Experience with supporting customers using phone, e-mail and web meetings
Ability to understand user business needs and understand how to best to meet them
Be very capable in making smart decisions and asking for help when you need it
The following would be considered assets:
Experience working with customers through the implementation of business applications
Experience with a company offering software using the SaaS model
Experience working with financial software applications
Multilingual capabilities
XYZ, serving customers worldwide, offers:
The chance to work on cutting edge technologies
A high-quality team committed to great software
An excellent work environment
Competitive salaries
A full benefits plan
Salary
Career Level Required: Entry Level
Experience Required: 2+ to 5 Years
Education Required: Bachelor's Degree
Job Type: Employee
Job Status: Full Time
Moreover, what NOC code does this job fall under ?? "2282 User support technicians" or any other ??
FYI: It's a full-time(9-5) job.
Thanks in advance,
Pratik Patel
