My friend sent his full documents to ND visa office in April.In June he received a letter from visa officer stating that u r ineligible bcoz u have not sent the employment contract(appointment letter) alongwith full documents.Infact he had sent only the experience certificate mentioning his designation,duties,job timings and pay details.His status now shows eligiblity review complete.Even his application fee has been refunded by CII Novascotia.As soon as he received the eligiblity incomplete letter he sent the appointment letter(employment contract) by speedpost to visa office.But it seems they rejected it.At least visa officer should have given an opportunity to present the needed document.Now should he appeal against this? If so ,whom should he appeal to?Please advise.