Hello everyone,
I sent my PR application last Sunday, but I was missing one document (FBI check). I had attached a letter of explanation to my application with screenshots showing that I had sent a package to the US last year and a screenshot of my bank account showing that the FBI charged me the fee a couple of days earlier.
I had to submit my application on Sunday cause I reached the deadline.
On Tuesday I got my FBI check on the mail. I scanned it and made a CSE request an attached the document. I got the automated message that they received it within minutes.
Last night I got a generic reply:
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Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
IRCC is always striving to improve our customer service.
In order to help us better serve you, please follow the below guidelines to ensure your query goes to the right department to ensure we respond as quickly as possible:
Replacement of Document
If your enquiry is regarding replacing a valid temporary resident document (i.e.: Visitor Record, Study Permit, Work Permit, and/or Temporary Resident Permit), a Confirmation of Permanent Residence, or a Record of Landing, please visit the IRCC Website for the concerned form to complete. All instructions can easily be found within the kit, specifically the Instruction Guide IMM 5545.
Amendment of Document
If your enquiry is regarding correcting an error, therefore requiring an amendment, on a valid temporary resident document (i.e.: Visitor Record, Study Permit, Work Permit, and/or Temporary Resident Permit), a Confirmation of Permanent Residence, or a Record of Landing, please visit the IRCC Website for the concerned form to complete. All instructions can easily be found within the kit, specifically the Instruction Guide IMM 5218.
Case Status
If your enquiry is regarding a case status which has not yet been answered via other channels, please write back to us using the IRCC Web form and choose one of the following options:
· Temporary Residence (applied online) or Temporary Residence (applied by Mail) located in the drop down menu under the heading Enquiry for any temporary residence application (i.e.: Visitor Record, Study Permit, Work Permit, and/or Temporary Resident Permit).
· Permanent residence (applied by mail) or Permanent residence (applied online) located in the drop down menu under the heading Enquiry for a permanent residence application under an economic stream (i.e.: Provincial Nominee, Skilled Worker, Caregiver, etc.).
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So.... what do I do now? This is not for a "replacement of document" or an "amendment of document" based on those descriptions in the email, I just want them to attach this to my PR application.
I'm a bit scared because I don't want my application to be rejected, especially now that I do have the one missing document in my hands! I really don't want to risk it. What should I do?
I sent my PR application last Sunday, but I was missing one document (FBI check). I had attached a letter of explanation to my application with screenshots showing that I had sent a package to the US last year and a screenshot of my bank account showing that the FBI charged me the fee a couple of days earlier.
I had to submit my application on Sunday cause I reached the deadline.
On Tuesday I got my FBI check on the mail. I scanned it and made a CSE request an attached the document. I got the automated message that they received it within minutes.
Last night I got a generic reply:
-------------------------
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
IRCC is always striving to improve our customer service.
In order to help us better serve you, please follow the below guidelines to ensure your query goes to the right department to ensure we respond as quickly as possible:
Replacement of Document
If your enquiry is regarding replacing a valid temporary resident document (i.e.: Visitor Record, Study Permit, Work Permit, and/or Temporary Resident Permit), a Confirmation of Permanent Residence, or a Record of Landing, please visit the IRCC Website for the concerned form to complete. All instructions can easily be found within the kit, specifically the Instruction Guide IMM 5545.
Amendment of Document
If your enquiry is regarding correcting an error, therefore requiring an amendment, on a valid temporary resident document (i.e.: Visitor Record, Study Permit, Work Permit, and/or Temporary Resident Permit), a Confirmation of Permanent Residence, or a Record of Landing, please visit the IRCC Website for the concerned form to complete. All instructions can easily be found within the kit, specifically the Instruction Guide IMM 5218.
Case Status
If your enquiry is regarding a case status which has not yet been answered via other channels, please write back to us using the IRCC Web form and choose one of the following options:
· Temporary Residence (applied online) or Temporary Residence (applied by Mail) located in the drop down menu under the heading Enquiry for any temporary residence application (i.e.: Visitor Record, Study Permit, Work Permit, and/or Temporary Resident Permit).
· Permanent residence (applied by mail) or Permanent residence (applied online) located in the drop down menu under the heading Enquiry for a permanent residence application under an economic stream (i.e.: Provincial Nominee, Skilled Worker, Caregiver, etc.).
-------------------------
So.... what do I do now? This is not for a "replacement of document" or an "amendment of document" based on those descriptions in the email, I just want them to attach this to my PR application.
I'm a bit scared because I don't want my application to be rejected, especially now that I do have the one missing document in my hands! I really don't want to risk it. What should I do?