I currently need help I want to apply for permanent residence in Calgary. I have been working for Apple as a Technical specialist that has been my job title and i was wandering which NOC it is if its 6221 or 2282. Is my job SKILL B or C? I have been going through this dilemma for the past couple of days and could definitely use the help.
I will also post my job description below and would really appreciate if someone can help me out. Thanks in advance.
Summary
The Technical Specialist offers technical support and skilled troubleshooting for all customers while also generating excitement for our products and services. The Technical Specialist delivers exceptional service and ensures customers are empowered to get the most out of their Apple products and services. In addition, the Technical Specialist ensures customers are educated about all available ownership options.
Responsibilities
• Troubleshoot, diagnose, and resolve iOS devices, Apple TV, Apple Watch, Beats, AirPort, and other small devices and their accompanying software.
• Identify all customer needs and present product and service solutions.
• Empathize when technology is not working as expected and explain difficult technical
problems in terms the customer understands.
• Support customers in a timely manner and balance priorities to achieve individual and team
productivity goals.
• Set reasonable expectations for customers and keep them informed and updated throughout
their interactions.
• Document all pertinent user information and the nature of the problem with accuracy in all
supported systems.
• Record all transactions accurately to maintain service and inventory part accuracy.
• Develop product knowledge and research required information using all available tools and
resources.
• Maintain knowledge of current in-store and online products and services, promotions,
merchandise features, inventory, policies, and procedures.
• Offer accompanying accessories to enhance the customer experience with iOS and other
devices.
• Partner closely with the Product Zone team if a customer chooses to make a purchase.
• Identify and continuously provide feedback to Apple on unique customer problems and other
issues.
• Perform additional support like check-in duties or service functions as needed.
Desired Skills
• Ability to analyze and solve technical problems.
• Relevant technical expertise on Apple products and services.
• Experience troubleshooting hardware and software issues in a customer service environment. • Strong interpersonal skills and experience navigating customer service issues with empathy.
• Action-oriented and motivated to do what’s best for the customer and Apple, often
anticipating and adjusting for problems and roadblocks.
• Ability to work in a fast-paced environment and make decisions quickly, sometimes und
I will also post my job description below and would really appreciate if someone can help me out. Thanks in advance.
Summary
The Technical Specialist offers technical support and skilled troubleshooting for all customers while also generating excitement for our products and services. The Technical Specialist delivers exceptional service and ensures customers are empowered to get the most out of their Apple products and services. In addition, the Technical Specialist ensures customers are educated about all available ownership options.
Responsibilities
• Troubleshoot, diagnose, and resolve iOS devices, Apple TV, Apple Watch, Beats, AirPort, and other small devices and their accompanying software.
• Identify all customer needs and present product and service solutions.
• Empathize when technology is not working as expected and explain difficult technical
problems in terms the customer understands.
• Support customers in a timely manner and balance priorities to achieve individual and team
productivity goals.
• Set reasonable expectations for customers and keep them informed and updated throughout
their interactions.
• Document all pertinent user information and the nature of the problem with accuracy in all
supported systems.
• Record all transactions accurately to maintain service and inventory part accuracy.
• Develop product knowledge and research required information using all available tools and
resources.
• Maintain knowledge of current in-store and online products and services, promotions,
merchandise features, inventory, policies, and procedures.
• Offer accompanying accessories to enhance the customer experience with iOS and other
devices.
• Partner closely with the Product Zone team if a customer chooses to make a purchase.
• Identify and continuously provide feedback to Apple on unique customer problems and other
issues.
• Perform additional support like check-in duties or service functions as needed.
Desired Skills
• Ability to analyze and solve technical problems.
• Relevant technical expertise on Apple products and services.
• Experience troubleshooting hardware and software issues in a customer service environment. • Strong interpersonal skills and experience navigating customer service issues with empathy.
• Action-oriented and motivated to do what’s best for the customer and Apple, often
anticipating and adjusting for problems and roadblocks.
• Ability to work in a fast-paced environment and make decisions quickly, sometimes und