I just received my confirmation of PR letter and it tells me to place a call to IRCC at 1-888-242-2100. However when I call this number and say that I have received a confirmation of PR letter it tells me to email my details to a very long cic.gc.ca email address. Is this a new system? Everyone else seems to be speaking to an agent and I would like to do that to book my appointment. Any advice appreciated. Thanks!