Your help is highly appreciated. Still unable to figure out the NOC code for Chargeback Analyst.
Chargeback Analyst definition:
A chargeback analyst is a professional who specializes in evaluating, assessing, and managing a company's chargebacks. This employee is responsible for determining the appropriate response for each chargeback and proactively preventing future risk.
Main Responsibilities
• Review and analyze Fraud and Non-Fraud Cases for chargeback opportunities.
• Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases and fraud cases.
• Provide exceptional customer service while responding to customers about their Fraud /Dispute case. This can involve explaining complex processes to customers with limited understanding of the Association rules.
• Responsible for all progressive phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
• Respond to all merchant challenges and assessing next steps in the Second Cycle Representment.
• Decisioning Pre-arbitration, Compliance and Good-faith Collections.
• Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
• Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
• Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
• Outbound contact with cardholders to verify the validity of the transaction activity where applicable.
• Co-operate with law enforcement agencies.
• Report customer feedback by adhering to established escalation matrix.
• Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
Chargeback Analyst definition:
A chargeback analyst is a professional who specializes in evaluating, assessing, and managing a company's chargebacks. This employee is responsible for determining the appropriate response for each chargeback and proactively preventing future risk.
Main Responsibilities
• Review and analyze Fraud and Non-Fraud Cases for chargeback opportunities.
• Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases and fraud cases.
• Provide exceptional customer service while responding to customers about their Fraud /Dispute case. This can involve explaining complex processes to customers with limited understanding of the Association rules.
• Responsible for all progressive phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
• Respond to all merchant challenges and assessing next steps in the Second Cycle Representment.
• Decisioning Pre-arbitration, Compliance and Good-faith Collections.
• Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
• Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
• Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
• Outbound contact with cardholders to verify the validity of the transaction activity where applicable.
• Co-operate with law enforcement agencies.
• Report customer feedback by adhering to established escalation matrix.
• Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.