Can't track my passport TRV extension

[acs10]

I submitted an application to extend my visa on February 1 and was told to send my passport on Feb 18. I sent it to their address in Ottawa as requested a week later and I could see that it was delivered a few days after.

However until today I haven’t received my passport back and I can’t find the delivery even after using the tracking number that was provided when I bought the envelope at Canada Post. IRCC website claimed we should get our passport back within 14 days. Does it take longer time now?

And does anyone ever had similar experience? What should I do? I tried calling IRCC but always no agents available.

 

[canuck78]

I submitted an application to extend my visa on February 1 and was told to send my passport on Feb 18. I sent it to their address in Ottawa as requested a week later and I could see that it was delivered a few days after.

However until today I haven’t received my passport back and I can’t find the delivery even after using the tracking number that was provided when I bought the envelope at Canada Post. IRCC website claimed we should get our passport back within 14 days. Does it take longer time now?

And does anyone ever had similar experience? What should I do? I tried calling IRCC but always no agents available.

If you sent it at the very end of February still within a reasonable timeframe for processing. Assume there is a decent chance you will receive it next week. Processing times are not guarantees.