Hi All,
I worked for about 5 months with a financial institution here in Canada as a 'Financial Service Representative' in there Customer Contact Centre (Call Centre) before getting a job in another company. I'm planning on combining the period of time i worked in the bank with my present job as 1 year under Canadian Experience Class by September before the Express Entry starts January 2015.
My major concern is that only 3 out of my duties as an FSR matches with NOC 6235.
My duties and responsibilities are as an FSR are as follows:
1. Provide accurate product information and advice while recognizing sales opportunities and pro-actively promoting, cross-selling, and/ or up-selling appropriate products and services.
2. Improve the company's revenue by expanding products and services of its clients.
3. Open new personal and non-personal account such as chequing, Savings, TFSA, RRSP, and provide access to telephone banking and online banking services.
4. Interview and identify applicants by phone to promote the sales of personal and student loans, mortgages, mortgage refinancing and secured and unsecured lines of credit.
5. Promote the sale of deposit accounts, investment, protection, credit and loan products and services.
6. Meet sales, customer service, and productivity targets by understanding client needs, offering first call resolution of issues, and actively promoting and selling products and services that meet clients' needs.
7. Fulfil customer expectations while complying with policies, practices and procedures. Identify and resolve customer complaints, using sound judgement and flexibility when recommending appropriate options and solutions
8. Offer a superior client experience on every call to meet and exceed client's expectations, build loyalty and grow the business.
I worked 37.5 hours per week and earned $37k per annum with other benefits while working.
Kindly, help me with any advice you might have or experience with something similar. Thanks
I worked for about 5 months with a financial institution here in Canada as a 'Financial Service Representative' in there Customer Contact Centre (Call Centre) before getting a job in another company. I'm planning on combining the period of time i worked in the bank with my present job as 1 year under Canadian Experience Class by September before the Express Entry starts January 2015.
My major concern is that only 3 out of my duties as an FSR matches with NOC 6235.
My duties and responsibilities are as an FSR are as follows:
1. Provide accurate product information and advice while recognizing sales opportunities and pro-actively promoting, cross-selling, and/ or up-selling appropriate products and services.
2. Improve the company's revenue by expanding products and services of its clients.
3. Open new personal and non-personal account such as chequing, Savings, TFSA, RRSP, and provide access to telephone banking and online banking services.
4. Interview and identify applicants by phone to promote the sales of personal and student loans, mortgages, mortgage refinancing and secured and unsecured lines of credit.
5. Promote the sale of deposit accounts, investment, protection, credit and loan products and services.
6. Meet sales, customer service, and productivity targets by understanding client needs, offering first call resolution of issues, and actively promoting and selling products and services that meet clients' needs.
7. Fulfil customer expectations while complying with policies, practices and procedures. Identify and resolve customer complaints, using sound judgement and flexibility when recommending appropriate options and solutions
8. Offer a superior client experience on every call to meet and exceed client's expectations, build loyalty and grow the business.
I worked 37.5 hours per week and earned $37k per annum with other benefits while working.
Kindly, help me with any advice you might have or experience with something similar. Thanks