Can CIC Call centre write notes on the file ?

[canadabetter2015]

Hi ,

A question

like can the agent on the cic call centre write any notes on the file ?

Like my friend called CIC and the agent was real rude

She sweared at her

and she hanged up

she did block her number

does it show to them if the number is blocked ?

And should she worry on this matter ?

she did not give her client id or anything

Kindly need your info sir or madam thanks

 

[Ojeola]

Hi ,

A question

like can the agent on the cic call centre write any notes on the file ?

Like my friend called CIC and the agent was real rude

She sweared at her

and she hanged up

she did block her number

does it show to them if the number is blocked ?

And should she worry on this matter ?

she did not give her client id or anything

Kindly need your info sir or madam thanks

Well if your friend provided her UCI number or any form of identification then YEAH, the call centre can write notes on applicants file.

 

[canadabetter2015]

Well if your friend provided her UCI number or any form of identification then YEAH, the call centre can write notes on applicants file.

She did not provide anything

she hanged up on her

then she called again and talked with another agent

so she is just worried will the 2nd agent understand anything ?

the 2nd agent was the best she said everything and all whats the status off the file

but she is just worried if the previous agent marked the number or did anything to the system

Her number was blocked

Kindly let me know

 

[Ojeola]

She did not provide anything

she hanged up on her

then she called again and talked with another agent

so she is just worried will the 2nd agent understand anything ?

the 2nd agent was the best she said everything and all whats the status off the file

but she is just worried if the previous agent marked the number or did anything to the system

Her number was blocked

Kindly let me know

Well if your friend provided her UCI number or any form of identification then YEAH, the call centre can write notes on applicants file.

 

[canadabetter2015]

Well if your friend provided her UCI number or any form of identification then YEAH, the call centre can write notes on applicants file.

My friend made 2 calls

the first one was rude she and the agent had a fight

friend called the 2nd one

the 2nd one was too nice said everything where the file is and all

both times she called blocking her number ok ??

i said her not to worry

i am asking this question to any expert in this forum

because

if some one calls blocked right believe number doesnt show up

and when ever we have to call we wait 15 to 25 mins

so

she is just worried like will the 2nd agent find out what she talked with the 1st one

but seriously she didnt give any information to the first agent nor the uci or client id


she called the 2nd one and the 2nd one was nice

she is just asking why was the 2nd one so nice they are not nice people

if the 2nd one takes the info and put her into problem

but i said her its fine

any experts advice

 

[ari5323]

I got news for you.
With all the respect : CIC IS NOT GOD YET :'(

 

[canadabetter2015]

I got news for you.
With all the respect : CIC IS NOT GOD YET :'(

What do you mean

 

[ari5323]

Don't be afraid. Don't kiss their ass. They are not God.
Relax.

 

[canadabetter2015]

Don't be afraid. Don't kiss their ass. They are not God.
Relax.

Seriously !!!! Friend what you said after that my friend she is so happy

She said THANKS TO YOU !!!

 

[ambient2]

Well, CIC records all conversations, so if your friend haven't provide anything, she should be fine.

However, your friend or anyone else calling CIC should respect the call agents, they have pretty tough job, they can not expedite the application, and their answers most of the time should follow CIC rules.
CIC made some of our lives pretty miserable but that's not the reason to ruin somebody else's work day. How do you think that agent will reply to the next caller ?

 

[keesio]

CIC call centre logs every call into your file as long as they know who you are (if they were able to verify your identity via UCI, name, etc). If you never provided your identity, then they cannot.