Should you wish to consult Immigration, Refugees and Citizenship Canada (IRCC) directly, you may do so via:
- Phone (when calling from within Canada): 1.888.242.2100
- Phone (when calling from outside of Canada): 1.613.944.4000
- Submit a Case Specific Enquiry form
- Email for general questions: question@cic.gc.ca
I believe calling from outside will be a hassle, not sure if anyone has been successful calling them from outside Canada. You can try and see or send a webform.