Called CIC - received this email

[jeff198901]

We called CIC this morning because our ecas said that they sent us correspondence on April 19th, which we never got (apparently this is a common problem lately). They want us to submit our schedule A and they said they would send an email request.

This is the email we got:

Please do not reply to this email.




Date: 2017-04-24


Sir, Madam,

Thank you for contacting Immigration, Refugees and Citizenship Canada. I am pleased to follow up on your request:

Technical problems with the online application or tools

We are sorry to learn that you are experiencing technical problems with the online application and/or tools.

In order to assist you, please fill out the IRCC Web form available on our website and choose Technical difficulties located in the drop down menu under the heading Enquiry. Please also add the following information:

Your current status in Canada
The expiration date of that status
(If applicable) Date the application was submitted
Information you are looking for and nature of the problem
Information requested under A or B, depending on your situation:
A) Experiencing technical difficulties uploading a form/document?

Please include:

A copy of the form/document you are trying to upload (all fields completed), and
All your answers to the online questionnaire. To do that:
select the Modify my Answers button located at the top of the online questionnaire. Once you are redirected to the page entitled Find Out if You're Eligible to Apply, you can:
provide us with screen shots, or
copy and paste the text.
B) You created a new account and would like to link it to an online application that has already been submitted?

All you need to do is click on Link application to this account. If you are experiencing technical difficulties, please provide us with screen shots of all your answers appearing on the Link an existing application to this account page.

C) Your situation is not described under A or B?

Please include:

Screen shots showing the full browser window, including the website address field of the:
page where you are experiencing problems/trying to log into your account,
error message(s) you received, and
Specify the date and time when the problem occurred.
We will be pleased to follow up on your request within 10 business days following reception of the above information.







The information in this email is meant to assist you in understanding the immigration and citizenship policies and/or procedures. If you plan on consulting this email again at a future date, please visit our website at www.cic.gc.ca to ensure that you have the most current information.

I would also like to suggest other online services that you might find helpful:
Download application forms and guides
Change of address
Check your application status
Help Centre to find answers to your questions


Habiba
Agent #3341
Immigration, Refugees and Citizenship Canada

Note The information provided may change without notice. If there is conflicting information between the text in the email and the Immigration and Refugee Protection Act, the Citizenship Act or their regulations, the Act and/or Regulations prevail. This email was sent to you in the language of your choice. The information on the IRCC website is available in both official languages. The masculine form may have been used for convenience; it refers to both men and women.



What are they asking for? Do they want us to file a report on a technical issue? or do they want to to submit or Schedule A via IRCC webform?

I find this email some what confusing!

Thank you in advance and have a great day!

 

[Tajnuba]

yA ..SAME THING THEY SENT ME AS WEL..SO U NEED TO SUBMIT A TECHNICAL ISSUE ALONG WITH THE SCREENSHOT OF UR MY CIC ACCOUNT ..AND THEN SEND ANOTHER ENQUIRY UNDER SPONSORSHIP ND UPLOAD THE DOCUMENTS AND SEND TO THEM ..AND BRIEFLY EXPLAIN THE SITUATION AND ASK THEM TO ATTACH THIS DOCUMENT WITH YOUR APPLICATION

 

[jeff198901]

yA ..SAME THING THEY SENT ME AS WEL..SO U NEED TO SUBMIT A TECHNICAL ISSUE ALONG WITH THE SCREENSHOT OF UR MY CIC ACCOUNT ..AND THEN SEND ANOTHER ENQUIRY UNDER SPONSORSHIP ND UPLOAD THE DOCUMENTS AND SEND TO THEM ..AND BRIEFLY EXPLAIN THE SITUATION AND ASK THEM TO ATTACH THIS DOCUMENT WITH YOUR APPLICATION

So they want the schedule A through ircc webform?

 

[Tajnuba]

YES..EVENTUALLY WHEN U SUBMIT THE TECH ISSUE THEY WILL REPLY WITH AN EMAIL TO UPLOAD THROUGH IRCC WEBFORM ..WHICH COULD TAKE UPTO NO LESS THAN 10 DAYS ..SO ITS BETTER TO UPLOAD THROUGH WEBFORM ASAP ..SO THAT U DONT FALL BEHIND THE DEADLINE ..

 

[jeff198901]

YES..EVENTUALLY WHEN U SUBMIT THE TECH ISSUE THEY WILL REPLY WITH AN EMAIL TO UPLOAD THROUGH IRCC WEBFORM ..WHICH COULD TAKE UPTO NO LESS THAN 10 DAYS ..SO ITS BETTER TO UPLOAD THROUGH WEBFORM ASAP ..SO THAT U DONT FALL BEHIND THE DEADLINE ..

If I want to submit via ircc webform today, will it cause any problems? Should I even bother filling out the tech issue?

I have until may 26

 

[Tajnuba]

u can upload today no problem ,also there is no harm to send a tech issue ..coz they can atlst confirm ur linked application at their end ..BELLOW IS THE EMAIL I GOT FROM TECH SUPPORT TEAM ,

Dear "mY nAME"

Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

We have verified the information you provided. You will be able to upload documents via your MyCIC account for requests received after you linked your application.

We can confirm that your application was successfully linked to a MyCIC account on March 21, 2017. Since the request for additional documents had been made before the application was linked, we invite you to:

Fill out the IRCC Web form,
Select the appropriate option from the drop down menu under Type of application/enquiry, and
Include
the documents in question, and
a brief description of the situation in the free-text box located at the bottom of the page,
please ensure to include this exact sentence in the description:

Please upload this additional document and attach it to my application.

We will be pleased to attach these documents to your application.

We hope the information provided is helpful in assisting you with your enquiry.

We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:

Download application forms and guides
Change of address
Check your application status
Help Centre - To find answers, you may consult the different sections or type keywords related to your question.

Sincerely,

Mark, Agent 3847
Immigration, Refugees and Citizenship Canada
www.cic.gc.ca

 

[jeff198901]

u can upload today no problem ,also there is no harm to send a tech issue ..coz they can atlst confirm ur linked application at their end ..BELLOW IS THE EMAIL I GOT FROM TECH SUPPORT TEAM ,

Dear "mY nAME"

Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

We have verified the information you provided. You will be able to upload documents via your MyCIC account for requests received after you linked your application.

We can confirm that your application was successfully linked to a MyCIC account on March 21, 2017. Since the request for additional documents had been made before the application was linked, we invite you to:

Fill out the IRCC Web form,
Select the appropriate option from the drop down menu under Type of application/enquiry, and
Include
the documents in question, and
a brief description of the situation in the free-text box located at the bottom of the page,
please ensure to include this exact sentence in the description:

Please upload this additional document and attach it to my application.

We will be pleased to attach these documents to your application.

We hope the information provided is helpful in assisting you with your enquiry.

We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:

Download application forms and guides
Change of address
Check your application status
Help Centre - To find answers, you may consult the different sections or type keywords related to your question.

Sincerely,

Mark, Agent 3847
Immigration, Refugees and Citizenship Canada
www.cic.gc.ca

Thank you!

 

[jeff198901]

Just to be 100% clear, I can submit these before I get the formal request by email?

 

[rcspousalsponsorship]

Just to be 100% clear, I can submit these before I get the formal request by email?

Hi there, forget filling out technical issue report and just submit the requested documents via webform. Also keep in mind that if you are submitting Schedule A via webform it has to be signed by the applicant.
After the submission you'll get an automated confirmation of the submission, that will be it until cic contacts you again, if need be.

 

[jeff198901]

Hi there, forget filling out technical issue report and just submit the requested documents via webform. Also keep in mind that if you are submitting Schedule A via webform it has to be signed by the applicant.
After the submission you'll get an automated confirmation of the submission, that will be it until cic contacts you again, if need be.

she needs to fill out the form, validate and sign in black ink, and then upload document to computer and send?

 

[joannet]

Similar issue here - I uploaded my Schedule A through the webform on April 3rd, but did not include the sentence "Please attach these documents to my application" because I was not aware I was supposed to do so - I did not find that information anywhere at the time I submitted my documents. Now I am a bit worried - should I resubmit? My deadline is April 28, so the resubmitted documents would not get there in time... Anyone else experienced a similar situation?

I've received an email confirmation:"UN MESSAGE EN FRANÇAIS SUIVRA.

*** This is an automated message ***

Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

Our goal is to respond to your request within the next 10 business days......etc, etc"

 

[rcspousalsponsorship]

she needs to fill out the form, validate and sign in black ink, and then upload document to computer and send?

Fill, validate, print, sign, scan and save then upload to webform.
~cheers

 

[Tajnuba]

Similar issue here - I uploaded my Schedule A through the webform on April 3rd, but did not include the sentence "Please attach these documents to my application" because I was not aware I was supposed to do so - I did not find that information anywhere at the time I submitted my documents. Now I am a bit worried - should I resubmit? My deadline is April 28, so the resubmitted documents would not get there in time... Anyone else experienced a similar situation?

I've received an email confirmation:"UN MESSAGE EN FRANÇAIS SUIVRA.

*** This is an automated message ***

Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

Our goal is to respond to your request within the next 10 business days......etc, etc"

HI there . it does not matter when they receive it through the webform coz they will go by ur submission date .so as long as u are sending within the deadline u will be safe. ..one agent told me this .. i was also worried because i told that if it takes 10 days it will pass the deadline then the agent told me the above information .so if u feel u can go ahead nd upload again including that line .. but i dont think a single line will be the reason to not attaching it ..if u have explained well then they will attach it ..but the ircc webform is also seems to be loaded with so many other thing that some people sent their documents so many days ago but they haven't attached these yet ..its really fraustrating ..

 

[rcspousalsponsorship]

Similar issue here - I uploaded my Schedule A through the webform on April 3rd, but did not include the sentence "Please attach these documents to my application" because I was not aware I was supposed to do so - I did not find that information anywhere at the time I submitted my documents. Now I am a bit worried - should I resubmit? My deadline is April 28, so the resubmitted documents would not get there in time... Anyone else experienced a similar situation?

I've received an email confirmation:"UN MESSAGE EN FRANÇAIS SUIVRA.

*** This is an automated message ***

Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).

Our goal is to respond to your request within the next 10 business days......etc, etc"

That's all you get from webform submission. Try calling cic from the 26th(it takes a very long time to get through to them) and let them know you got requested document and you'd like to know it if has been attached to your file. Be aware, the agents will try to give you the run around but they can in fact let you know, prepare your words before hand.
~Cheers

 

[joannet]

Yes, I did call them yesterday and nothing. They told me to call again on Friday.