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Blank screen when trying to pay citizenship application fee

unapple

Newbie
Aug 10, 2020
4
0
I’ve encountered a problem while trying to pay the application fee for my citizenship application. Every time I attempt to complete the application by clicking 'checkout,' the screen goes blank like below:



I have tried it on both Windows and Mac, on Chrome, Firefox, and Safari. I have also tried it with my Scotiabank Visa credit card, and my Wise visa debit card. Wise mentions that IRCC did a check to see my card is active, but did not take any funds. Scotiabank does not show any requests.

Is the payment system is currently offline or experiencing instability? Anyone know how to fix it?