Bank will not provide Letter (proof of funds). What can I do?

[ExpressEntryFSW2021]

Hello and thanks in advance for any help provided! My current banks (M&T Bank and Discover Bank) are unwilling to provide letters satisfying the IRCC requirements. I told both I need a letter as per the following requirements:

Express Entry - Permanent Residents

If you are applying for permanent residence in Canada, you must provide an official letter issued by your financial institution indicating your financial profile. This must:

- list of all your bank (chequing and savings) and investment accounts, the account numbers, dates each account was opened and the balance of each account over the past six months,

- list all outstanding debts, such as credit cards and loans,

- be printed on the letterhead of the financial institution, and include your name and the contact information of the financial institution (address, telephone number and e-mail address)

(Part 1/2)

 

[ExpressEntryFSW2021]

Discover Bank's answer was this:

Thank you for being a valued Discover(R) customer. I understand your need for your Account information and I will be happy to assist you.

At this time, we are unable to generate a document including your full account number unless it is our Direct Deposit Information Letter. I do apologize for any inconvenience this may cause.

You can access your full account number in the Account Center or via the mobile app by following the steps below:

Online

-Click on the Accounts link at the top right of the page-Select the applicable account-Click on the Account Numbers link

Mobile

-Tap on the More option in the bottom right corner of the screen-Select Account Numbers from the Account section

(Part 2/4)