Roles & Responsibilities
Alight Solutions (June 14 - Till Present)
Delivery Specialist Advance
I am responsible for ongoing delivery through issue resolution, change requests, and standardized processes that contribute to
achievement of Service Levels (SLAs or RSLs). I have also been involved in client interaction & vendor management. Responsible to
identify and resolve issues through root cause analysis apply corrective actions and implement solutions. I had leaded a Quality Lean
project for process improvement and implemented the solutions within the team to increase efficiency and eliminate manual work. My
role also involves coaching and mentoring of new hires and existing team members also provide feedback wherever required.
Responsibility Areas
Domain Knowledge
Educate associates and clients while serving as a subject matter expert for the area of work.
Support, lead, or ensure the standardization of processes in accordance with Alight best practices.
Identify and implement ideas for improving the domain specific offer and methodologies.
·
Client Relationship Management
Support client or service transitions, gaining an understanding of processes and documentation.
Communicate effectively with the client and internal partners for analysis/resolution.
Participate in meetings to discuss issues identified and impact on service delivery.
·
Ongoing Operations & Delivery
Responsible for daily process to fund Net salaries and wages for all employees through Payment approval management
system
Accountable to audit and verify net pay amounts are submitted to the bank so that the funds are made available and then
distribution of these funds are done accordingly.
Provide instructions to bank/treasury team on funding protocols i.e. Push or reverse wire funds.
Responsible to prepare Holiday funding schedule for Net Pay Funding and accordingly notify the respective team involved in
fundings.
Transfer of funds from one bank account to another as and when required
Validating and ensuring that funds collected from EE paycheck are remitted to respective vendors using various Payment
methods
Maintains confidentiality of Personal Information by sending the data in secured format to avoid Data Breach.
Accountable for auditing of payment invoices before sending it to accounts payable team for funding.
Co-coordinating with AP team for tracking of payments confirmations and verifying that accurate fundings are remitted to
vendors within time-frame to avoid any delay.
Understanding and delivering as per the laws and requirements from vendors.
Respond to Complains/Inquiries/concerns and resolve issues aiming to vendor contentment within SLA.
Responsible for work allocation within the team to ensure equal distribution of work.
Lead process improvements for existing processes by pre and post testing and validation with emphasis on up/down stream
impacts. Identify issues; drive change for related improvements.
Identify and resolve escalations or complex issues with strong emphasis to associated patterns, trends, and root cause
analysis.
Determine when inquiries are beyond the scope of responsibilities of Hewitt and/or team and escalate as appropriate.
Responsible for team audits and training.
Assist with documentation and lead or support maintenance of release notes/training.
Represent domain in meeting with other teams/domains to develop/refine process execution
Alight Solutions (June 14 - Till Present)
Delivery Specialist Advance
I am responsible for ongoing delivery through issue resolution, change requests, and standardized processes that contribute to
achievement of Service Levels (SLAs or RSLs). I have also been involved in client interaction & vendor management. Responsible to
identify and resolve issues through root cause analysis apply corrective actions and implement solutions. I had leaded a Quality Lean
project for process improvement and implemented the solutions within the team to increase efficiency and eliminate manual work. My
role also involves coaching and mentoring of new hires and existing team members also provide feedback wherever required.
Responsibility Areas
Domain Knowledge
Educate associates and clients while serving as a subject matter expert for the area of work.
Support, lead, or ensure the standardization of processes in accordance with Alight best practices.
Identify and implement ideas for improving the domain specific offer and methodologies.
·
Client Relationship Management
Support client or service transitions, gaining an understanding of processes and documentation.
Communicate effectively with the client and internal partners for analysis/resolution.
Participate in meetings to discuss issues identified and impact on service delivery.
·
Ongoing Operations & Delivery
Responsible for daily process to fund Net salaries and wages for all employees through Payment approval management
system
Accountable to audit and verify net pay amounts are submitted to the bank so that the funds are made available and then
distribution of these funds are done accordingly.
Provide instructions to bank/treasury team on funding protocols i.e. Push or reverse wire funds.
Responsible to prepare Holiday funding schedule for Net Pay Funding and accordingly notify the respective team involved in
fundings.
Transfer of funds from one bank account to another as and when required
Validating and ensuring that funds collected from EE paycheck are remitted to respective vendors using various Payment
methods
Maintains confidentiality of Personal Information by sending the data in secured format to avoid Data Breach.
Accountable for auditing of payment invoices before sending it to accounts payable team for funding.
Co-coordinating with AP team for tracking of payments confirmations and verifying that accurate fundings are remitted to
vendors within time-frame to avoid any delay.
Understanding and delivering as per the laws and requirements from vendors.
Respond to Complains/Inquiries/concerns and resolve issues aiming to vendor contentment within SLA.
Responsible for work allocation within the team to ensure equal distribution of work.
Lead process improvements for existing processes by pre and post testing and validation with emphasis on up/down stream
impacts. Identify issues; drive change for related improvements.
Identify and resolve escalations or complex issues with strong emphasis to associated patterns, trends, and root cause
analysis.
Determine when inquiries are beyond the scope of responsibilities of Hewitt and/or team and escalate as appropriate.
Responsible for team audits and training.
Assist with documentation and lead or support maintenance of release notes/training.
Represent domain in meeting with other teams/domains to develop/refine process execution