they most probably wont reply to your email. when i received my AOR via email from CIO, this is what was mentioned at the bottom of the email from CIO.
This e-mail address is solely for the purpose of communicating to clients and/or their representative’s further instructions regarding their application. This e-mail box is not being monitored. Any future communication/queries to this e-mail address will therefore not be answered.
which clearly means they wont reply to emails sent to this email id. i wish i knew how to contact them.