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Application returned: Issue with digital photo

RandomPlanet

Newbie
Dec 7, 2017
5
1
Honduras
Has anyone else received the "You didn't upload a citizenship photo (wrong or blank document uploaded)" reason for an application being returned? The photo was a digital photo, taken at a photo studio that does immigration photos, and I entered the photographer info in the section where it was requested.

How can I avoid this happening again and having the application delayed further?
 
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